Senior Manager, Solutions Engineering

San Francisco, CA, United States

Job Description Job Description Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

The Opportunity

Our Solutions Engineering organization is seeking a Senior Manager of Solutions Engineering to lead a highly skilled solutions team in America. The Solutions Engineering team partners with our customers to realize their full potential by adopting prescriptive solutions that drive their growth and success. We work with product & engineering teams, CISOs and C-level executives at large global brands who are building secure solutions with Snyk. This role will support a regional sales leader focused on net new business, a sales leader focused on an existing customer base of Snyk's largest customers in AMER, and lead the solutions engineering team members supporting partners and channels.

Our SE team works closely with Account Executives, Professional Services, Technical Success Managers, Partners, and the Product Team to develop and execute the account strategy for Snyk's enterprise customers. As a leader of Solutions Engineering, you will lead, build, and mentor a world-class Solutions team at scale. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes. Reporting to the Senior Director of Solutions Engineering, you will play a hands-on role in building a team of solutions engineers and owning the revenue and consumption responsibilities for the group.

You'll Spend Your Time:

Acting as a business and technical thought leader able to partner and drive GEO, Regional, Account strategy, and execution plan working with cross-functional partners

Serving as a business leader to Executive Champion or Executive Sponsor on all aspects of strategic business in AMER.

This will be a customer-facing role, meeting technical & executive champions regularly and leading EBCs with important customers.

Being a key business leader in complete execution from marketing, product, pricing, packaging, competitive, M&As, etc

Recruiting, hiring, leading, retaining, and coaching a world-class Solutions team and leaders. Be an advocate for presales within the organization

Nurturing and being the role model of a positive outlook, can-do attitude, and growth mindset, while leading and keeping the SEs motivated in a fast-paced and ever-changing environment

Partnering closely with Sales, Marketing, and Technical Teams (Professional Services, Product, Development, etc) to develop joint go-to-market initiatives that drive positive developer experience and outcomes while driving revenue growth

Using executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels.

Leveraging AI to transform customer services, knowledge sharing, product interlock and evolve the SE function

Providing guidance to revenue leaders on sales strategy, product obstacles/gaps, and representing the team's needs to executive staff

Interpreting complex problems, creating simple solutions and collaborating closely with prospects, channel partners, and our sales team to deliver winning solutions

Collaborating and maintaining a close working relationship with product teams, engineering, services, and support

Building processes to measure the performance and impact of the Solution Engineering Team and ensure that the team is optimized to meet rapidly evolving business needs

Being a thought leader on industry trends, and competitive dynamics, and leverage this knowledge to shape strategy around user engagements

Representing Snyk at industry events and conferences, customer business reviews, and contributing to new ideas and industry best practices

Championing the voice of our customers to influence product direction and feature priorities

What you'll need:

10+ years of industry experience in a pre-sales capacity with 5+ years of direct line management experience (hiring, training and retaining top talent)

Experience in a leadership role in leading complex sales and solution organizations at an enterprise scale, this can include leading professional services and partner organizations.

Experience in building and running Channels and partner solutions engineering teams.

A track record of building and leading solution architecture/ engineering teams ideally in a SaaS or API usage-based businesses

A good knowledge of the developer, DevOps, Application Security, and ASPM ecosystems and practices

Previous technical sales experience with API's, distributed systems, databases, and/or developer tools preferred

Experience working closely with highly technical customers at the Enterprise level

Familiarity with a wide variety of coding languages and how they work

Appetite for learning about new technologies and you're curious about how things work under the hood

Ability to plan and succeed, setting milestones along the way, over-communicate, create alignment, rally resources and satisfy stakeholders

Have leveraged AI to evolve the SE function related to customer services, knowledge sharing, product interlock, etc..

To care about diversity and enjoy meeting people from all walks of life

Strong communication (written and verbal) and presentation skills

Strong executive presence and ability to foster deep relationships with our customers

University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred

We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

Health benefits, employee assistance plans, and annual wellness allowance

Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

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