Application Support Engineer

Jersey City, NJ, United States

Provide hands-on support for Electronic trading systems with responsibility for application support, system monitoring, problem escalation, responding to system related user queries, level-1 database support as well as deployment of releases to test and production systems.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

Provide computer system support and administration, including hands-on support for Electronic trading systems with responsibility for application support, system monitoring, problem escalation, responding to system related user queries, level-1 database support as well as deployment of releases to test and production systems.

Deploy and support complex in-house & 3rd party applications.

Proactively manage business critical real-time trading systems in order to identify issues and potential problem areas.

Interact with various internal IT support functions, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve problems.

Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution.

Ensure compliance with departmental policies (i.e. change management, IT security standards, release management, incident management). Work with all parties to provide services to agreed SLA’s. Work through Annual Disaster Recovery testing and BCP planning

This position may have responsibilities related to Dealerweb’s compliance with SEC Regulation SCI. This requires the person in this role to understand and comply with the requirements of Regulation SCI relevant to his or her position, as well as Dealerweb’s policies and procedures.

Qualifications

Requires a Bachelor’s degree in Computer Science, Computer Engineering or a directly related field

Two (2) years of related technical experience including Python, PERL, UNIX and SQL

Experience supporting electronic trading platforms utilizing Windows and scripting skills

Experience working on Real time trading systems

Demonstrated problem solving, planning and analytical skills.

Experience managing client queries and problems

Demonstrated communications skills and ability to interact and influence at all levels within the organization as well as with clients

Demonstrated documentation skills

Experience with Microsoft Windows and Workstation

Demonstrated basic knowledge of Network elements

Demonstrated scripting skills, including Python, PERL and Shell

RDBMS methodology and SQL scripting

Experience with MS SQL Server

Managing, owning and delivering high quality projects to objectives and within time scales

Working knowledge of SDLC, application integration and testing

Experience with Java

C++ experience in a Microsoft Windows development environment, utilizing object-oriented programming techniques

Database design and development utilizing SQL and relational database techniques

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

Health Insurance: Highly competitive medical, dental, and vision programs

Hybrid Environment: Our employees have the flexibility of working in the office and from home.

Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.

Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.

Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.

The current pay range for this role if performed in the city of New York is currently $100,000 to $160,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.

Other Benefit Programs

Pre-Tax Commuter Benefits Program

ARAG Legal Services

Employee Assistance Program

Tuition Reimbursement

Financial Wellness Tools

Travel Assistance Benefits

Pet Insurance

Corporate Gym Subsidies

Wellness Perks

Paid Time Off and Parental Leave

Company Description

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients - in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting-edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf