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Discord, Inc.
San Francisco, CA, United States
**Customer Experience Associate - AM** **San Francisco, CA or Remote** We're a group of Customer Experience superheroes here at Discord, and are looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic! This teammate will need to possess epic levels of empathy and unwavering patienc
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San Francisco, CA, United States
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Job Source: BAMO, Inc.Discord, Inc.
San Francisco, CA, United States
**Bug Operations Associate, Customer Experience** **San Francisco, CA or Remote** We're a group of Customer Experience wizards here at Discord, and were looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic! This teammate will need to possess epic levels of empathy and unwavering
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San Francisco, CA, United States
**Social Media Associate, Customer Experience** **San Francisco, CA or Remote** We're a group of Customer Experience wizards here at Discord, and were looking for someone who is equally passionate about supporting others with that extra bit of care and problem-solving magic! This teammate will need to possess epic levels of empathy and unwavering p
Job Source: Discord, Inc.San Francisco, CA, United States
**Customer Experience Coordinator**
**San Francisco, CA or Remote**
We're a group of Customer Experience wizards here at Discord, and were looking for someone who is equally passionate about supporting our communities with that extra bit of care and problem solving magic! This teammate will be working together with our official Discord Testers staff, moderators and community to catch all the bugs in all the versions of our application and make sure they get squashed as soon as possible!
As a member of our team, youll be on the frontlines of supporting our official bug reporting community, managing our bug tracking system, and escalating these bugs to our engineering teams to help make the Discord experience the best that it can possibly be! If youre looking for a supportive support team, join us! * A cover letter (This is mandatory!)
* Passion for supporting our communities with unwavering patience and empathy
* Excellent attention to detail
* Extraordinary communication skills - both written and verbal
* Strong problem solving and troubleshooting skills
* High level of confidentiality and discernment
* Technical aptitude with knowledge of Discord features, and desktop and mobile operating systems
* Experience with bug tracking programs (Asana, Jira, Phabricator)
* 1+ years experience with QA processes and procedures
* BA/BS or equivalent work experience
* Experience with support ticketing applications (e.g. Zendesk)
* Experience with using Discords testing builds (Discord Canary/PTB/Testflight/Android Alpha)
* Familiarity with moderating public community Discord servers
* Previous exposure in supporting web applications
**What you'll be doing**
* Working the Morning Shift on Tuesday to Saturday (9AM to 6PM PT)
* Collaborate with our community to escalate bug reports to our engineering team to ensure rapid fixes for high severity issues
* Maintain our bug reporting system by testing reports for accuracy, verifying bug fixes, identifying priority issues, and tracking updates.
* Help moderate our official community server and deliver timely, accurate, and thoughtful responses to our communitys questions
* Monitor our communitys sentiment and provide actionable feedback to cross-functional partners
* Educate and provide useful troubleshooting steps for technical issues that our community faces on the desktop, browser, iOS, and Android versions of our app
**What you should have**
**Bonus Points**
**Benefits and Perks**
* Medical insurance including Health, Dental, Vision
* 13 paid holidays
* Unlimited sick days
* Parental Leave and fertility benefits
* Supported-employee clubs and Employee Resource Groups
* Commuter Contributions of $270 a month (pretax)
* Daily lunches and unlimited snacks
* Monthly gym and fitness stipend
Friends, coworkers, gamers, nerds, moms, dads, engineers, designers, marketers, support. Originally, we created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.
Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.
**Top Tier Perks and Benefits:**
Stay healthy We take care of our team with comprehensive Medical, Dental, and Vision plans. Parental perks Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits. Kick back Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO. Commute easy In a non-COVID world, get up to $270 per month for your commuting and parking needs. The loadout When were back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance. Wellness on us Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week! Transgender benefits Discord will reimburse up to $20,000 for any procedure related to transition. Discord HQ Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food. Relocation Excellent relocation bonuses for new hires moving to San Francisco (once its safe to return). If you're wanting to work with a motivated team on something that gives millions of users a space to find belonging, check out the four values of working at Discord .
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Email Alert for Customer Experience Coordinator San Francisco, CA or Remote jobs in San Francisco, CA, United States
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