Software Asset Management

Indianapolis, IN, United States

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Job Category

Software Engineering Job Details

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Job Details

The Principle Analyst will drive program management of the Enterprise SAM function as well as future ancillary services that keep the lights on for Software Asset Management. Our Business Technology (Salesforce IT) organization benefits directly from the services provided in this small but dynamic team, as do the internal customers across Salesforce. The right candidate will look beyond the day-to-day tasks by thinking strategically and help drive visibility, communication, consistency and efficiency across the SAM team and program thereby improving the employee experience and value to Salesforce. We know that diversity leads to success and because of this, we realize there are people with a wide range of experiences and backgrounds that can thrive in the role. If you know you’re the right person for the job, please apply and help us see how your talents and experience make you a perfect fit.

Responsibilities:

Manages and monitors the renewal lifecycle for all renewals in the SAM portfolio

Performs resource planning to ensure appropriate resources are allocated to complete renewals.

Partners with stakeholders, Product Owner and Business Partner Group for renewal needs.

Works with BT leadership and finance for software budget forecasting and identifies cost savings and cost avoidance renewal needs

Providing accurate and timely forecasts of renewal revenue and reporting on renewal performance metrics.

Makes recommendations or provides guidance for renewals based on current company strategy, economic conditions and data analysis performed.

Proactively engaging with Stakeholders & Business Leaders to understand the business objectives and align software solutions accordingly.

Collaborating with cross-functional teams, including sales, marketing, finance, security, sourcing, procurement, etc., to ensure smooth renewal processes.

Ensuring compliance with contract terms and conditions, including license usage, payment terms, and renewal timelines.

Lead bi-weekly and monthly Governance Council meetings with executive leadership

Guide and make recommendations for software rationalization and consolidation efforts

Assists with continuous improvement initiatives to improve team scalability and efficiency

Maintain a clear understanding of SAM best practices and internal policies on compliance for software assets

Engage vendors as needed in partnership with Sourcing to provide a clear vendor management strategy from IT.

Recommend license management and renewal strategies to the operations side of SAM (Software License Management, or SLM).

Preform routine reviews for quarterly or annual true-ups

Identify contract changes and update Software Asset, Software Catalog, SOP’s and Snow Entitlements

Analyzing renewal trends to ensure they meet threshold to centralize/realize cost saving

Identifying and implementing automation tools and systems to optimize renewal management.

Minimum Qualifications:

Familiarity with software lifecycles in an IT environment, including software distribution, customer service, access controls, identity management, and change management

Demonstrated experience with Software Asset Management Lifecycles, including onboarding, software contract renewal events, internal and 3rd Party Audit Response, title and category normalization, and Software deprecation

Have had Experience in a SAM renewal space and have hands on experience of managing at least few multi million dollar renewals

Experience in managing and leading Software Rationalization efforts in the current role

Procurement, buying or contracts experience

Experience interpreting licensing terms and conditions; experience negotiating terms and conditions with vendors

Ability to build summary reports and visualizations of data sets

Innovative thinker who is positive, proactive and readily embraces change

Experience communicating with or making recommendations to leadership

Experience using or maintaining cloud-based tools or accounts (software-as-a-service).

Experience with Asset Management tools (Snow Software, Zylo, Flexera, Aspera, Landesk, Ivanti, ServiceNow, BMC) a plus

Experience in conducting audits, creating risk assessments and implementing remediation

Excellent analytical and communication skills (both verbal and written). Able to be a positive evangelist of policies and best practices, even in the face of opposition and with stakeholders up to C-level.

Additional Qualifications:

Experience using G-Suite apps (Google Drive, Docs, Sheets, Slides, Keep).

Intermediate to advanced Excel skills - using formulas and macros, building reports, and compiling CSV data sets for upload to databases.

Educational / Work Experience Requirement

A Bachelor’s degree in IT, IT management, business, or communications, or equivalent experience time in a related role required

CSAM, CITAM, or equivalent regional certification a plus

Salesforce employees must have at least 1 year in their current role, not be on an active performance improvement plan, and have direct manager approval before accepting this new role

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