Partner Success Manager

Waltham

Job Description Job Description Who are we?

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.

Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

This role will be based in our Waltham, MA office on a hybrid basis (3 days per week in-office). This role will travel approximately 5% of the time. We are unable to offer sponsorship for work authorization for this role.

Your Impact:

The Partner Success Manager position plays a pivotal role in in the overall success of our Channel Partner program and the value our members see by being a part of Buyers Edge Platform. This is a senior-level position that leadership will be relying on to hit their overall company goals. This role is waiting for your personal touch.

We are looking for an organized, proven leader, that can help create and streamline process. We do not work in a micro-management environment, so looking for someone to take the reins and help take this team to the next level. Experience managing to the numbers is a must. You are a proven leader, extremely organized, can streamline processes, manage time effectively while motivating partners around an exciting, new initiative.

Duties may include:

Be the key point of contact between Buyers Edge Platform and Channel Partners

Develop, service, and grow relationships with Channel Partners

Be responsible for building out the Channel Partner relationships and represent the company in a uniform manner

Communicate well with Channel Partners about products and offered services.

Build out process and automation of activities for successful and lucrative relationships with partners

Measure and monitor results of the Channel Partner members

Provide monthly reporting of activity and pipeline opportunities

Hold calls to discuss results and upcoming initiatives. Share best practice with Channel Partner group

Work on and initiate new opportunities and further develop existing ones

Create plans for growing market share and communicating channel activities

Work and communicate closely with VP'S on activities, opportunities and challenges in each prospective market

Ensure documentation of channel sales enablement and sales presentations

Salesforce.com monitoring and extensive use

Establish and deepen relationships with Channel Partners by understanding their business objectives and providing exemplary support as their primary contact within Buyers Edge Platform

Conduct on-going meetings and calls to communicate frequently with Channel Partners on updates, information, concerns and suggestions

Serve as the Channel Partner's voice within Buyers Edge Platform

Proactively anticipate Channel Partners needs and identify any potential issues. Create recommendations and facilitate action for resolution

Identify opportunities for potential up sell opportunities

About You:

Minimum 2+ years Account Management/Sales Management experience, including remote or phone selling

Have strong communication, customer service, and relationship management skills

Tech savvy with strong computer skills a must

Proficient in Microsoft Excel, Word, PowerPoint

Proven ability to track, report and manage to dashboards

Efficient, detail oriented, and well organized

Must be passionate about the Buyers Edge Platform mission

Interpret results using various techniques

Ability to adapt to change and shifting priorities

Are flexible and thrive in fast-paced work environments

Want to be part of a team that's motivated by helping others and serving the best interests of our members

Salesforce knowledge preferred

Restaurant/food service experience preferred

Ability to work independently and be a self-starter

Ability to learn, use, and implement new technologies

Ability to learn and be coached

Ability to travel when needed

Not afraid to get their hands dirty to figure it out process

Don't meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program, career growth opportunities and competitive compensation.

Live well = Work well. We offer paid time off and paid holidays!

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.