FIELD SERVICE TECHNICIAN

Austin, Texas

FIELD SERVICE TECHNICIAN - TYLER, SAN ANTONIO, AUSTIN

MULTIVAC

Salary - $62,500.00 to $(phone number removed)

Travel up to 100% of the time

Job Description

COMPENSATION DETAILS: Growing aggressively, we're seeking techs we can train and develop for specialized, highly skilled, and/or leadership positions. Compensation is therefore focused on the total package, supporting both short- and long-term success. Most first-year techs earn $80,000-$100,000, significantly more In the second year and beyond. In addition to low benefit premiums and other listed perks, Field Service Technicians also receive:

Company car (lease, insurance, gas, property tax, maintenance) provided. Okay to use for personal use.

Profit sharing calculated on all wages, including overtime, typically adds an additional 5-7%

Double time for all Saturday and Sunday work, plus standard overtime on weekdays, including travel time

·Reimbursement or credit for work clothing, boots, etc.

Laptop, cell phone, and all related accessories provided

New high-end tool kit, stocked with all necessary equipment

Starting hourly rate is $30-$33/hour

ADVANCEMENT OPPORTUNITIES: Field Service Technicians are the backbone of our business and have the opportunity to advance throughout the organization, in a variety of capacities.

All techs begin at Level 1, with clear guidelines regarding the skills and testing necessary to achieve levels 2, and 3, status, and perks

Those with specific experience or interests can advance to high-level specialized positions, focused on particular equipment lines or service objectives

Successful technicians are also encouraged to explore promotion within other groups, such as training, sales, customer service, etc.

Field service leadership opportunities are also increasingly available, as we're growing each team around the country, while also currently establishing 2 additional regional offices

Overview: Field Service Technicians provide mechanical and technical support of MULTIVAC processing and packaging equipment at customer facilities, with a focus on exceptional service. This position will investigate and resolve customer reports of technical issues with equipment, eliminating future operational or service difficulties for customers. Due to our customer's needs, priorities will change based on customer situations so individuals must be able to adapt to ever-changing work schedules and priorities.

Time Utilization: This is a traveling position with overnight stays required for most workdays. Primarily focused on Texas and surrounding states, technicians will both fly and drive regularly (company car provided). The schedule needs to be flexible to accommodate internal and external customers' schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Essential Duties and Responsibilities:

Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high-level challenges with mechanical, electrical, pneumatic, and robotic systems.

Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer and that the regional scheduler is updated on all efforts.

Communicate regularly with the scheduler, providing updates on current job status, and receiving additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.

Use provided tools to consistently make travel arrangements within company policy guidelines and in the most cost-effective and time-efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include hotel, car rental, and flights.

Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for the service team for future service needs and parts needs. Ensure customers are comfortable with the operational and safety procedures of their equipment.

Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Education/Experience: Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance, or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude is needed.

Must have the ability to respond and adjust to changing or new situations. Work well in high-stress environments and maintain professionalism in dealing with customers and coworkers. Needs to be a self-starter and have the ability to work in unsupervised settings.

Must be able to troubleshoot basic mechanical, electronic, and operational aspects of machines. Responsible for machine service and concentrates on problem-solving and preventative maintenance. Excellent customer service skills.

Work Environment: We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments, and messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands: This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It's also frequently necessary to lift or move up to 50 lbs. Specific vision abilities required include c