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GoodLeap, LLC
Roseville, CA, United States
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products m
Job Source: GoodLeap, LLCGoodLeap
Roseville, CA, United States
Summary: The Bilingual Client Support Manager works with our partners to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline manage
Job Source: GoodLeapGoodLeap
Roseville, CA, United States
About GoodLeap GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of
Job Source: GoodLeapTurning Point Community Programs
Sacramento, CA, United States
Turning Point Community Programs is seeking a Client Support Coordinator for our Transitional Support Services (TSS) program in Fairfield . Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and s
Job Source: Turning Point Community ProgramsFirst Step Communities
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Job Source: First Step CommunitiesCanon USA & Affiliates
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**About the Role** Why move to NT-ware? We are a technology focused IT and development company, building on-premises and cloud solutions for over 20 years. As the ideal candidate, you have solid experience in Microsoft Azure and cloud-based services. You will be part of our Online Operations team, maintaining and enhancing the operation of our clou
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Sacramento, CA, United States
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Job Source: AmpcusBenefit & Risk Management Services, Inc.
Sacramento, CA, United States
Job Description Job Description Summary: The Client Manager 1 works closely with the Account Executive to service a portion of the BRMS client base. The Client Manager 1 is the day-to-day point of contact for each client account. The CM 1 strives to ensure service levels and expectations are being met by executing regular and proactive communic
Job Source: Benefit & Risk Management Services, Inc.Roseville, CA, United States
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Summary:
The Client Support Manager works with our partners to ensure we are delivering the best customer experience possible.The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners.Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.
Essential Job Duties & Responsibilities: Provide our customers with world-class customer service
Be a supportive and collaborative partner our installers can rely on
Strategically partner with installers on ways to improve the customer experience
Help resolve any questions or concerns our existing customers may have
Communicate with installers regarding past, present and future projects
Effectively manage a pipeline of projects to completion
Conduct monthly partner due diligence checks
Analyze data and spot trends
Conduct collaborative investigations into possible fraudulent or suspicious activities
Required Skills, Knowledge & Abilities: Ability to multitask
Work independently
Effectively interact with high profile partners
Superior organizational skills
Exceptional verbal and written skills
Solar knowledge preferred
Bilingual in Spanish preferred
Compensation: $ 24 .04/ HR
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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Client Support Manager jobs in Roseville, CA, United States
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