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Transport Intake Specialist

, MD, United States

Description

Our benefits package includes:

Medical, Dental and Vision Benefits

Life, Short/Long Term Disability, Accident and Critical Illness Insurances

Paid Vacation and Sick Time

Premium pay for holidays

401(K) with employer match

Tuition Assistance to obtain your Paramedic certification/license

Updated free uniforms

Under the supervision of the Customer Solutions Center Manager, the Transport Intake Specialist is responsible for answering all incoming calls, both with external customers and internal, to Butler Medical Transport utilizing a multi-line phone system. The primary function of the Transport Intake Specialist is to provide superior customer service, while inputting sensitive patient information provided by the caller into the TraumaSoft CAD System. The transport intake specialist will maintain performance consistent with established metrics provided during training. Equally important tasks will include intaking paperwork, making payment arrangements for customers, successfully documenting, and assigning pertinent transport/patient information (e.g., priority, level of care and proper level of crew required for transport.)

Requirements

Roles and Responsibilities

Read emails daily and respond accordingly

Answer phones in an expeditious manner (goal time less than 20 second)

Intake calls in an expeditious manner (goal time less than 3 minutes 30 seconds)

Set up Wheelchair, Basic Life Support, Advanced Life Support and Critical Care Transport requests from contracted and non-contracted vendors.

Monitor and set up trip from electronic trip request system.

Monitor CMN and Faxes email group and enter information and attach paperwork to appropriate transports

Review patient paperwork, accurately update patient information in trip and attach paperwork to the trip to facilitate accurate and timely billing.

Qualifications and Education Requirements

Graduation From High School or equivalent

Customer service experience

Ability to sit for long period of time (more than 8 hours)

Ability to view computer monitor for extended periods (more than 8 hours)

Ability to remain composed and multi-task in a busy, high-pressure environment

Ability to comprehend or learn department practices, rules, and regulations quickly

Ability to operate telephone and other specialized computer communication equipment

Ability to learn new software

Ability to speak clearly, concisely, and respectfully

Ability to communicate effectively with a diverse population, including medical professionals

Ability to think and react quickly and effectively in tense situations

Ability to follow written and oral instructions

Ability to recall details from numerous informational resources

Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures

Maintain a reliable attendance record and be punctual daily

Pass background investigation

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Transport Intake Specialist jobs in , MD, United States

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