Operations Lead EaaS

Rockville, MD, United States

INFORELIANCE IS HIRING! OPERATIONS LEAD- EAAS LOCATION: BETHESDA, MD

In 2013, InfoReliance began providing Cloud Services solutions to a major Federal agency’s 20,000+ employees using our EaaS solution based on Microsoft Office 365. We have successfully proven our solution and are now completing the full migration. Our continuing work as the prime contractor on this 5-year contract promises exciting innovations focused on messaging and collaboration technology for our client.

As we move forward, InfoReliance is excited to have an opportunity for a Technical and Operations Lead supporting our client’s organization as we further modernize their messaging and collaboration environment. As the Technical Lead, you will work mainly on-site with the customer and our team at the customer’s HQ in Rockville, MD. You will be leading a very talented team of solution architects and messaging and collaboration engineers providing technical guidance, vision, and support to our client. AS THE TECHNICAL LEAD, YOU WILL:

Lead end-to-end service delivery, including transitions, on-going operations, customer satisfaction, service quality, improvements and business planning

Work with vendors, project team members and stakeholders to define project scope, resource requirements, budget, timeline, deliverables and milestones

Define/refine project objectives and tasks, evaluate various courses of action and select the best alternative to attain project goals

Manage projects through all phases of the development life cycle, including initiation, requirements and specifications, design, development, testing, installation and post implementation review

Ensure delivery of the engagement from a time, cost and quality perspective

Ensure integration of projects and adjust project scope, schedules, resources and budgets as needed, based on the needs of the business.

Manage risk throughout the project life cycle and make contingency plans to manage issues that pose risk to budget, time delivery or functionality.

Recommend, implement, and use tools to measure system and staff performance metrics to ensure SLAs are being met as committed to the customer

Select, develop and evaluate staff to ensure the efficient operation of the team

Act as a technology advisor to clients, utilizing your own expertise, and engaging the necessary team members to deliver consultative services

Drive productivity improvement and efficiencies across the teams

Communicate with clients and stakeholders regarding delivery strategy, direction and changes.

Responsible for performance management and career development of the team members

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE EXPECT THAT QUALIFIED CANDIDATES WILL HAVE THE FOLLOWING EXPERIENCE, SKILLS, KNOWLEDGE, AND CREDENTIALS:

Clearable, U.S. Citizen

Bachelor’s Degree in an IT-related fieldorcombination of education and experience

10+ years of progressive IT experience including 5+ years managing the delivery of complex, enterprise level IT projects

OPERATIONS LEAD EXPERIENCE

Strong technical acumen with extensive delivery management experience.

Background in Enterprise Infrastructure Services including Data Center, Cloud, Virtualization, Server, Storage, Network, Desktop

Experience supporting large, complex IT projects in support of the Federal Government

Ability to think systematically and see the big picture, as well as providing strong tactical action planning, leadership, and problem solving with cutting-edge cloud technologies and services

An ability to lead and prioritize in an environment of multiple work queues and competing priorities

Expertise in consulting with clients to define needs and issues, developing requirements, andanalyzing findings to advise and recommend solutions to clients

Superior interpersonal, communication, presentation, and writing skills.

Excellent leadership skills with ability to negotiate and work collaboratively;

Ability to observe, detect, identify and neutralize complex technical challenges and communicate resolutions in a clear, concise and complete manner

Proven experience delivering infrastructure projects while adhering to established PMO methodologies and processes

Proven ability to obtain and manage commitments for tasks/deliverables from persons or groups within and outside of the program team.

Experience in conducting weekly technical team meetings, tracking issues, decisions, action items, and following up between meetings to drive issues to closure.

TECHNICAL EXPERIENCE

We are seeking an Operations Lead with a strong work history of progressive experience in systems engineering, leading to technical leadership roles and then Project Management. Successful candidates will have remained highly knowledgeable on and capable with new technologies and/or releases even as they have become less hands-on in their day-to-day role.

Experience working with and integrating Cloud based SaaS and IaaS solutions

Experience with Office 365 including Exchange, SharePoint and Lync Online and its associated benefits as well as pitfalls, and integration methods

Proven success in managing complex technical projects for organizations with 10000+ users

Experience providing user support during a migration or implementation effort

Proven success in managing migration efforts with complex contributing factors, such as organizational consolidations/restructuring concurrent with technology changes and managing multiple disparate domains within a forest.

Expertise in Exchange and Microsoft platform products, including the Windows 2003/2008 operating systems, Active Directory and Federated Identity, and advanced knowledge of MS Systems Center 2012.

Strong experience with Microsoft Exchange 2007/2010/2013 including experience with mailbox server failover and cluster management.

Experience with BlackBerry Enterprise Server for Office 365 and BlackBerry Enterprise Server 10 is preferred

Experience with ActiveSync and Mobile Device Management products

A proven ability to identify and drive the resolution of problems affecting messaging systems performance, efficiency, and availability in a timely manner.

Experience includes hands-on experience with BES 4.x/5.0

Extensive experience administering, monitoring and troubleshooting complex messaging environments.

A solid understanding of the TCP/IP and OSI networking models

A solid understanding of PowerShell

FINALLY, YOUR CONSULTATIVE APPROACH AND WORK ETHIC SHOULD BE DESCRIBED BY THE FOLLOWING:

You are a Consultant First – you strive to be an expert in your field and to stay that way

You take care in learning your customer’s business and drivers in order to ensure that your guidance meets not only technical needs, but supports their mission in a way that makes sense for the culture

You like to make your client look good

You find solutions, not problems

You are proactive, you make and meet commitments, and you execute brilliantly.

You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission

THANK YOU FOR TAKING THE TIME TO READ ABOUT OUR OPPORTUNITY AND TO CONSIDER INFORELIANCE FOR YOUR CAREER. WE LOOK FORWARD TO TALKING WITH YOU ABOUT THIS POSITION.

For over 17 years, InfoReliance has delivered technology solutions across the federal, commercial and public sector markets. Our mission is to solve complex business problems for our customers through innovative and cost-optimized technology solutions. InfoReliance is a provider of IT consulting and services that may include cloud computing, software engineering, and cybersecurity solutions.

InfoReliance is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. InfoReliance is committed to providing equal employment opportunity to all job seekers. If you are an individual with a disability unable to use our online tools to search and or apply for jobs, please call 703-246-9360 and provide your contact information for Recruiting Department Manager, or send specific email to [email protected]. This option is reserved only for individuals who are unable to use the online tools due to a disability or medical issue. It is not intended for other purposes or inquiries. For more information, visit www.inforeliance.com.

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