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Hyatt House El Segundo
El Segundo, CA, United States
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Americ
Job Source: Hyatt House El SegundoFour Seasons Hotels Limited
Los Angeles, CA, United States
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury wi
Job Source: Four Seasons Hotels LimitedHighgate Hotels
Beverly Hills, CA, United States
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from g Front Desk, Agent, Hotel, Office Agent, Operations
Job Source: Highgate HotelsAimbridge Hospitality
El Segundo, CA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityAvion Hospitality
Los Angeles, CA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentiv
Job Source: Avion HospitalityFreehand
Los Angeles, CA, United States
FRONT OFFICE AGENT - FREEHAND LOS ANGELES At Freehand we are obsessed in delivering outstanding service through a personal touch. As a Front Office Agent, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to "wow" our customers at every opportunity, ensuring that customers' need
Job Source: FreehandHyatt House El Segundo
EL SEGUNDO/California/US
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Amer
Job Source: Hyatt House El SegundoFour Points LAX
Los Angeles/California/US
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Amer
Job Source: Four Points LAXLos Angeles, CA, United States
Job Description
Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
Primary Duties:
Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
Maintain Guest confidentiality and security at all times
Ensure guest methods of payment are in good standing at all times
Engage guests in public area to direct and answer questions.
Connect with guests during check-in for Cousu-main Opportunities
Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
Orient guests in the hotel and help them to understand the property and amenities
Promote and enroll guests into our Loyalty program “Le Club”
Recognize and highlight benefits for all VIP guests
Upsell guests rooms and promote all hotel services and events.
Complete daily reports to manage all guest credit card balances and billing
Complete daily reports for guest requests and room preferences
Assist in guest problem resolution
Maintain a cash bank for guest transactions
Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
Input and track all guest requests through the “HOTSOS” program
Engage in the implementation of all Sofitel Standards in the Front Office
Exude a professional and luxury demeanor at all times
Secondary Duties:
PBX phone operations
Room Service order taking and placing on Micros
Maintaining the Hotel Business center
Concierge services
Lobby duty (greeting & engaging guests)
Assist guest with directions and information in the area
Assist in keeping public areas tidy at all times
Email Alert for Front Desk Agent (PM) jobs in Los Angeles, CA, United States
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