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Postman, Inc.
San Francisco, CA, United States
Learn from experts and connect withglobaltech leaders at POST/CON 24. Register by March 26 to save 30%. Manager, Customer Experience and Services Operations - San Francisco Who Are We? Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is hel
Job Source: Postman, Inc.Enterprise Rent-a-Car Group
San Francisco, CA, United States
We are hiring now for immediate openings. Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine cu
Job Source: Enterprise Rent-a-Car GroupEnterprise Holdings
San Francisco, CA, United States
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards ou
Job Source: Enterprise HoldingsEnterprise Mobility Inc
San Francisco, CA, United States
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards ou
Job Source: Enterprise Mobility IncFive Below
Oakland, CA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowTorani, Inc
San Leandro, CA, United States
Position: Manager of Customer Experience Location: San Leandro, CA Manager of Customer Experience Torani is a purpose driven, people focused company with a passion for flavoring beverages across the globe. For almost 100 years we’ve been reimagining how to flavor beverages and we’re looking for a Manager of Customer Experience to support our g
Job Source: Torani, IncMichaels Stores
Emeryville, CA, United States
**Customer Experience Manager** **Customer Experience Manager** **To review a comprehensive list of benefits, please visit** Store - BAY-EMERYVILLE, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** **Michaels is an Equal Opportunity Employer
Job Source: Michaels StoresMichaels Stores
San Francisco, CA, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsEmeryville-3991 Hollis St time typePart time posted onPosted Today job requisition idR00116975 Store - BAY-EMERYVILLE, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together t
Job Source: Michaels StoresSan Francisco, CA, United States
****Intro****
* ?Drives operational excellence
* Creates an environment that cares for our frontline team members and celebrates the team successes
* Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
* Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
* Coaches and mentor's frontline team members in skill development, customer service elevation and company culture behaviors
* Promotes an environment of mutual respect and trust between frontline team members
* Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
* Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
* Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
**Minimum Qualifications- Education & Prior Job Experience**
* ?High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
* ?Previous airport customer service experience
* 2 year's experience leading others
* Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
* ?Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
* Strong decision-making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
* Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
**Job Segment:** Service Manager, Manager, Customer Service, Management
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Customer Service Manager, Airport Customer Experience jobs in San Francisco, CA, United States
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