Member Services Supervisor - Bilingual (English/Spanish)
California, MO, United States
We have two opportunities to join the Alliance as a Member Services Supervisor in the Member Services Department. Bilingual (English/Spanish) is required.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Member Services Call Center Manager, this position:
Supervises, mentors, and trains assigned staff, acts as a subject matter expert, and provides guidance on Member Services functions
Develops, implements, supports and participates in departmental and cross-departmental activities, projects, programs, workgroups and committees
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description and list of requirements click here .
Knowledge of:
Bilingual (English/Spanish)
The Medi-Cal program
The methods and techniques of research, analysis and reporting
The principles and practices of performance management
The principles and practices of supervision and training
Ability to:
Train, mentor, supervise, and evaluate the work of staff
Promote an atmosphere of teamwork and cooperation and motivate staff to achieve goals and objectives
Learn and explain member benefits related to the Medicare Program
Act as a technical resource and explain regulations, processes, and programs related to area of assignment
To provide leadership, facilitate meetings, and guide employees in the resolution of issues
Education and Experience:
Bachelor’s degree in Social Sciences, Health, Business, Psychology or a related field
A minimum of three years of experience in public assistance, human services, or health services programs including a minimum of one year of supervisory experience (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying
OTHER INFORMATION
We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
While some staff may work fulltime telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
The full compensation range for this position is listed by location below.
The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).
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