Branch Manager, Worcester Crossing, Full-Time

Worcester, MA, United States

** Branch Manager, Worcester Crossing, Full-Time**

**Job Category****:** Branch Services **Requisition Number****:** BRANC004094 Showing 1 location **Job Details**

**Description**

**Schedule: Monday - Friday 8:30 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 3:30 (40 hours)**

**Essential Functions:**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Build solid partnerships with local businesses and SEGs. Identify and target new business and SEG opportunities by attending chamber events, networking and conducting outside business calls.

* Support DCU's Success Sharing by achieving assigned branch sales goals. Develop and implement effective sales strategies.

* Coach the Assistant Branch Manager and Branch Team Leader in order to provide service excellence and achieve sales goals.

* Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation. Assure that performance evaluations and monthly meetings with staff are completed on time.

* Oversee branch operations by assuring branch compliance with policies and procedures and security procedures, promptly resolve maintenance issues and effectively manage expenses. Assure branch staff completes all required compliance training and adheres to all compliance policies. Recognize work processes that can be streamlined to reduce cost and/or save time and encourage staff to offer their suggestions.

* Perform MSR duties as needed, which include having knowledge of all DCU products and services. Open new memberships and new accounts, utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conduct loan closings.

* Obtain Mortgage Loan Originator (MLO) authority through the nationwide licensing system and originate mortgages, as well as obtain Notary Public certification.

* Promote and demonstrate electronic delivery systems.

* Perform other job-related duties as assigned.

* Manage operations when covering a branch by assuring compliance with policies and procedures and security. Promptly resolve maintenance issues as they occur.

* Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify efficiencies and process improvement areas.

**Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Job Competencies:**

* Team Leadership

* Action-Oriented

* Coaching

* Communication

* Decision Making/Problem Solving

* Initiative

* Adaptability

* Conflict Management

* Member Focus

* Developing Others

**Education and Experience Requirements:**

* Two to Three years supervisory and sales management experience

* High School Diploma

* College Degree preferred

**Additional Eligibility Requirements:**

* Knowledge of branch operations

* Proven leadership abilities

* Excellent communications skills

* Prior lending experience

* Knowledge of Windows/Microsoft Office

* Bilingual skills a plus

**Supervisory Responsibility:**Oversee branch staff.

**Work Environment:**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

**Physical Demands:**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.

**Travel:**Occasional coverage in other business areas may be required.

**Service Excellence: The DCU Way:**All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:

* People come first

* Do the right thing

* Make a difference

**Bank Secrecy Act (BSA):**All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

**We are proud to be an EEO/AA employer M/F/D/V.**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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