Project Manager I - Operations

Carol Stream, IL, United States

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.

Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

What you'll do as the Project Manager I:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Project Management

Lead project onboarding according to project scope and SOW documentation

Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup

Gather project requirements and develop project Playbooks and SOPs

Obtain requirements for Bill of Materials (BOM) development

Gather rollout schedule and document SLA requirements

Drive all project requirements such as project changes, product lead time, rollout requirements, and inventory planning through IntelliPlan.

Define, track and report on specific measurable outcomes for projects

Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival

Responsible for all aspects of project billing including services.

Client Support Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.

Schedule internal and external daily/weekly cadence meetings regarding project status and changes

Obtain client schedule and deployment signoff

Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan

Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)

Communicate changes with client and manage escalations as required

Gather reporting requirements and develop custom reporting as needed

Gather client requirements for ITAD and Depot projects and coordinate appropriate setup

Manage scope changes and develop Project Change Requests (PCR) based on client requirements, including additional costs and SLA definitions. Limit scope creep.

Inventory Planning via IntelliPlan Complete project toolkit for IntelliPlan

Input project deployment schedule and BOM requirements into IntelliPlan

Ensure product lead times are loaded and maintained by Supply Chain

Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan

Coordinate deployment rollout with TSC for TSC readiness against schedule

Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan

Gather stock standards requirements and input forecast into IntelliPlan

Inventory Management Define product standards and forecast requirements in coordination with the client

Define Inventory requirements for project rollouts

Set safety stock threshold

Manage inventory levels against forecast and safety stock and adjust as needed

Manage inventory levels against project schedule and adjust as needed

Work with Supply Chain to adjust inbound inventory levels according to project schedule

Work with Supply Chain to manage OEMs when product is available ahead of schedule

Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW

Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs

Implementation Responsible for project start-up with project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions

Coordinate order entry and order management in CRM

Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts, risks, and needs.

Formulate plans to communicate and implement approved changes for the best return on investment

Accountable for SLA deliverables according to project scope as documented in Statements of Work

Responsible for thorough internal reporting on project health, risks, and requirements.

Responsible for managing project closeout, including inventory disposition, client satisfaction measurements, and summary findings for all parties.

Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)

What you will bring to the team:

EDUCATION/CERTIFICATION: Bachelor's degree in Business (or a related field) and/or equivalent professional experience;

PMP and/or ITIL Certification equivalency preferred.

REQUIRED EXPERIENCE: 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment

Experience in Supply Chain and Inventory Management is preferable

Leadership skills: must have experience leading multiple projects and teams simultaneously

Problem solving skills: must be able to identify risks and develop actionable mitigation plans

Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations

Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas

Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand

Knowledge of and experience using Project Management Software

Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint

#LI-KS1

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.