Information Systems Engineer

San Jose, CA, United States

Description Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Team: Splunk's Collaboration Team, empowers other Splunkers by enabling them in optimally using industry leading SaaS tools and workflows is looking for someone to join our team! The Splunk Workplace Ops organization runs all Collaboration tools, across global teams. Come join a team that is striving for operational awesomeness and trying to automate our world. We have a large presence with SaaS vendors. You should have experience with architecture, deployments, and support in one or more of the major industry vendors. This is an incredible opportunity to use your existing experience and drive the growth of Splunk Collaboration. Role: We are looking for a Collaboration Engineer to help maintain, contribute to and improve our SaaS applications. You will be working with providers and supporting our Splunkers. You should apply if: You have operational experience at scale. You have had hands-on roles that deal with SaaS applications. You have worked with Cloud technologies. Your previous job titles might be something close to systems admin, application engineer or systems engineer.

You're passionate about your work. Our customers are passionate about Splunk and we want the same from our engineers. You should enjoy actively being responsible for your work and be excited about your projects.

You love large sophisticated systems. Experience in working on distributed systems or a passion for finding edge cases that appear at scale. You are interested in how to bring something from a small one off task to how to implement it across several thousand users at once.

You have some development skills. We have code in several languages and frameworks ranging from Python, JavaScript/TypeScript, Go, and PowerShell. We don’t expect you to be a software engineer but you should be familiar with foundational programming best practices and understand concepts like Natural Language Processing, Source Control, Distributed Computing, Test-Driven Development and Continuous Integration and Deployment (CICD).

If the idea of playing with extensive datasets and ETL sounds like a good time.

“How can I automate this process?” is a question you constantly ask yourself.

Operational excellence. Data excites you and you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.

You care about monitoring. Shipping code often and getting useful feedback excites you and you’re not worried about changing direction when a solution isn’t working as expected.

You are Data Driven, and are able to create visualizations from datasets from SaaS environments, and able to then narrate these visualizations into impact driven decisions.

You are Action Oriented and have Great Decision Quality along with a demonstrated Maturity in working within complex environments.

You have Agile Experience

Requirements: 5+ years managing collaboration systems at scale particularly Google, Slack or Microsoft

Experience working with REST APIs

Experience with integrations in a SaaS environment such as Salesforce, Zoom and Google Workspace

Experience with a scripting language such as Python, JavaScript/TypeScript, Go, and PowerShell

Strong verbal, written communication skills

Experience seeking the root cause and solve the problem once

Experience automating tasks where appropriate to enable Splunk to scale

Ability to self-motivate, handle, and prioritize competing tasks

Attention to detail and accuracy

Ability to work after hours to support projects and maintenance activities.

Education: Bachelor’s degree preferably in Computer Science, Information Technology, Management Information Systems, or equivalent years of experience.

Nice to have: Knowledge of how to write and visualize data within the Splunk platform

Experience managing other Saas Platforms such as integrations with Jira, Confluence and Sailpoint

What we provide: Opportunities to develop and grow as an engineer. We are always expanding into new areas, working with projects and contributing back, and exploring new technologies!

A team of incredibly capable and dedicated peers, all the way from engineering to product management and customer support.

Breadth and depth. You are interested to work in an area that dynamically scales to meet the need of Splunk’s offering. You want to go deep into optimizing how we automate every manual process and tedious task we encounter.

Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe that mentors help both sides of the equation.

A stable, collaborative, and supportive work environment. Honesty and collaboration are values we see as a core of our team identity. We understand the value in open communication—working together to get things done, and to adapt to the changing needs of the team and individuals. This is reflected in both our internal communications and also in how we interact with our customers.

Balance. We don't expect people to work 12-hour days. We want you to be successful outside of work too. Want to work from home sometimes? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a positive environment.

Splunk is an Equal Opportunity Employer At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Note:

Base Pay Range

Costa Rica

Base Pay: CRC 19,200,000.00 - 26,400,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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