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First Advantage
Atlanta, GA, United States
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each othe
Job Source: First AdvantageFadv
Atlanta, GA, United States
At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100
Job Source: FadvZifty.com
Decatur, GA, United States
Be a part of our award-winning customer care team! Zifty has a part-time opening that averages 20hours a week that is based in downtown Decatur, GA. This is an in person position. Enjoy working Monday-Friday from 9am-1pm and with the potential for extra hours while covering for PTO. The position starts at $18 per hour. The Job Answer incoming ca
Job Source: Zifty.comZifty.com
Atlanta, GA, United States
Be a part of our award-winning customer care team! Zifty has a part-time opening that averages 20hours a week. The position is Monday-Friday from 9am-1pm and allows for extra hours while covering for PTO. The position starts at $17 per hour. The Job Answer incoming calls Assist customers and delivery clients with their accounts Assist drivers
Job Source: Zifty.comRichelieu Hardware
Norcross, GA, United States
Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial
Job Source: Richelieu HardwareDavid's Bridal
morrow, GA, United States
BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus Get Paid Early! * Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams an
Job Source: David's BridalCommunity Choice Financial Family of Brands
Stockbridge, GA, United States
Overview: As a Customer Service Representative (“CSR”), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help laun
Job Source: Community Choice Financial Family of BrandsAdventures With The Bissingers
Atlanta, GA, United States
Join Our Growing Team of Travel Experts! As the demand for travel skyrockets, we're on the lookout for passionate individuals to join our team. We offer specialized training and continuous growth opportunities in the field to ensure our workforce remains at the forefront of the industry. At our core, integrity and professionalism are our guiding pr
Job Source: Adventures With The BissingersAtlanta, GA, United States
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
Overview
The Customer Care Representative (CCR) acts as the primary interface between Humanscale and our internal and external customers. The CCR will be responsible for providing timely and accurate support in servicing Humanscale product on tasks including (but not limited to) order entry, product return, warranty claim processing, pricing, credit etc. The successful candidate has an immediate, distinct effect on the experience of customers of Humanscale, making a strong record of customer focus a required high standard for this role. A CCR is expected to report chronic system issues, provide process improvement ideas, assist in subject matter expertise in developing internal documentation, and contribute to a team environment, all while adhering to key performance indicators.
Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Humanscale customers & team members including the appropriate escalation of issues.
Builds system expertise with order management systems to better serve customers.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments as required to resolve customer’s issues and questions.
Qualifications
Education: College degree preferred
Language: English proficiency
6 + months experience within a customer service/contact center environment would be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet browser· Business acumen in areas of customer service, e-commerce, retail, logistics or sales support is advantageous
Experience in and an eye for process improvement.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates effective communication, composure, and professional attitude.
Exemplary performance record, particularly with regard to quality & productivity
Exquisite follow-up skills.
Keen attention to detail.
Strong sense of urgency.
Ability to work cross functionally with interdepartmental teams.
COMPUTER SKILLS:
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills) and knowledge on Enterprise level order entry systems.
Humanscale is an Equal Opportunity Employer
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Customer Care Representative jobs in Atlanta, GA, United States
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