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Home Paramount Pest Control
Forest Hill, MD, United States
I.T. Help Desk Technician Home Paramount Pest Control is seeking to fill an I.T. Help Desk Technician role at our corporate office in Forest Hill, MD. As an I.T. Help Desk Technician your daily duties will consist of but not be limited to: Provide first line support for users requiring assistance with I.T. issues. Support and maintain user
Job Source: Home Paramount Pest ControlSharpened Image
Middle River, MD, United States
Our Client, located in Middle River, MD is seeking a Help Desk Coordinator with at least 5 years of Help Desk experience supporting end users. This is a temp to perm opportunity for the right candidate. Summary: Investigates and resolves software and hardware problems of computer users by performing the following duties. Qualifications: To perform
Job Source: Sharpened ImageAlaka`ina Foundation Family of Companies
Aberdeen Proving Ground, MD, United States
IT Help Desk Specialist Location MD - Aberdeen Proving Grounds Job Code 11344 # of openings 1 Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=AKIMEKATECH&cws=43&rid=11344) The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for our government customer at Ab
Job Source: Alaka`ina Foundation Family of CompaniesINDEPENDENT CAN
Belcamp, MD, United States
Job Details Level Entry Job Location Independent Can Co - Belcamp - Belcamp, MD Salary Range $17.00 - $22.00 Hourly Description SUMMARY: The Help Desk Intern will provide the first line of support for network, computer, and systems users. This role will support the IT staff with user-related projects and provide insight into systems and perfo
Job Source: INDEPENDENT CANBering Straits Native Corporation
Aberdeen, MD, United States
Overview Visit our website at to apply! Equal Opportunity Employer/Veterans/Disabled SUMMARY Bering Global Services, a subsidiary of Bering Straits Native Corporation is currently seeking a qualified entry level Help Desk Specialist - Journeyman for a contract at Aberdeen Proving Grounds (APG), MD. Responsibilities ESSENTIAL DUTIES & RESPONSIB
Job Source: Bering Straits Native CorporationH&S Bakery Inc
Nottingham, MD, United States
Description Ready to sprinkle your talent in a place where passion meets the dough? Look no further - at H&S Family of Bakeries, we're on the hunt for dynamic individuals to join our team, and yes, you read it right - FREE BREAD awaits you! But that's not all - we believe in keeping our team healthy and happy. So, along with the joy of freshly ba
Job Source: H&S Bakery IncSinger Sewing
Belcamp, MD, United States
Overview The Service Desk Analyst I is an entry to a mid-level position that serves as the first point of contact and will provide assistance to our customers seeking technical assistance. This position will require the Service Desk Analyst to be onsite. Responsibilities Monitor ticket queue, company website, network status, support pages Serve
Job Source: Singer SewingDave & Buster
White Marsh, MD, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterAberdeen Proving Ground, MD, United States
Requisition Number: 18625
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Anticipated Salary Range: $40,805.00 - $50,000.00
Security Clearance: None
Level of Experience: Mid
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
Job Description
HII-Mission Technologies is currently seeking a Help Desk Specialist for the PACER Service Center. The successful candidate will be responsible for providing Tier 1 customer support for end users using a client-created application called PACER. The core hours for PACER operations are 8-6 PM CST Monday-Friday.
This position can be worked 100% remotely
Essential Job Responsibilities
Initial assessment, triage, research, and resolution of the customer's issue.
Work effectively with customers to satisfactorily resolve their issues within the terms of their service level agreements between the customer and the Hosting Branch.
Serve as the first point of contact for users seeking assistance over the phone or from email.
Analyze and resolve proper processing of registrations.
Assist customers with PACER and CM/ECF application issues.
Troubleshooting and resolve registration issues.
Determine the best solution based on the issue and details provided by customer.
Properly escalate unresolved issues to management.
Ensure proper recording, documentation and resolution of questions and issues.
Walk customers through documented problem-solving procedures.
Document any new trouble shooting steps and contribute to the growth of the repository.
Minimum Qualifications
Associate degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.
All candidates will be subject to a pre-employment background investigation per HII requirements.
Preferred Requirements
Customer service representative experience
Call center experience
IT Help Desk support experience
Bachelor’s Degree
Experience working with the United States Federal Courts, the Administrative Office of the U.S. Courts, and/or the PACER System is a plus.
Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
Today’s challenges are bigger than ever, and the nation needs the best of us. It’s why we’re focused on hiring, developing and nurturing our diversity. We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Technical Solutions.
PACER Help Desk jobs in Aberdeen Proving Ground, MD, United States
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