Family Care Specialist

Azusa, CA, United States

Salary Range:

$50,960 - $78,988

Starting salary with Bachelor's degree: $55,510

Starting salary with Master's degree: $60,060

Job Type: Full-time

Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required.

Work Setting: In-person

Location: Employee may assigned to a base office in Corporate Office, El Segundo, Carpinteria, or Mission Hills

Benefits:

Starting competitive salary

Overtime Opportunity

Paid Time Off

Tuition Reimbursement

Holiday Pay

Pet Insurance

Medical/Dental/Vision Benefits

403(b) Retirement Plan

And many more benefits!

Position Summary

The Family Care Specialist is Responsible for representing OneLegacy to the potential donor's Authorizing Party and family. Works in collaboration with the hospital treatment team to develop a timely and sensitive approach plan. The Family Care Specialist approaches the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff. Acts as a liaison between hospital staff and OneLegacy.

A condition of employment requires that the incumbent learn and abide by the core values of OneLegacy.

Duties and Responsibilities:

Family Care and Authorization:

1.Work in partnership with the hospital staff and OneLegacy to ensure that the Authorizing Party is identified per UAGA guidelines.

2.Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.

3.Discuss the elements of authorization with Authorizing Party and/or family members of potential donors.

4.Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to OneLegacy policies and procedures.

5.Work with hospital and OneLegacy staff to obtain administrative authorization for donation when appropriate.

6.Support the donor family through the donation process including any internal or external resources.

7.Proficiently and accurately enter data into Digital Donor.

8.Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.

Referral Response and Authorization:

1.Respond promptly and appropriately to potential donor referrals to assess family dynamics, donor suitability and to enhance the referral and authorization process.

2.Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.

3.Collaborate with the hospital staff to determine and locate the Authorizing Party.

4.Acts as a liaison between hospital staff and patient's family.

5.Proficiently and accurately enter data into Digital Donor.

6.Performs potential donor evaluation on-sites when requested by Clinical Resource Specialists.

Professional Education:

1.Provide education to hospital staff on the benefits of organ and tissue donation and services provided by OneLegacy to grieving families.

2.Participate in public education forums as requested.

3.Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.

4.Provide education to hospital staff about authorization and family care process.

Responsibilities:

1.Assures that all equipment is working properly before start of shift.

2.Aware of scheduled shifts and ready to receive assignments up to two hours prior to start of shifts.

3.Carries cell phone at all times while scheduled and 100% compliance with dD Mobile B-Tracker.

4.Supports the organization's Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures, the mission, vision and value statements of the organization.

5.Has a personal self-care plan to ensure emotional and physical readiness for job responsibilities.

6.Actively participates in staff meetings and trainings.

7.Stays current with best practices in authorization and grief support.

8.Maintains competency for the position.

9.Performs other duties as assigned.

Knowledge, Skills, and Abilities:

1.Excellent verbal and written communication skills.

2.Ability to communicate with tact and diplomacy.

3.Superior problem-solving skills.

4.Works well under pressure.

5.Superior organizational skills and ability to multi-task effectively.

6.Strong interpersonal skills.

7.Knowledge of cultural diversity and experience working with individuals with varied ethnic and cultural backgrounds.

8.Knowledge of Microsoft applications.

9.Knowledge of medical terminology and/or experience working in a hospital or clinic environment.

10.Experience in a customer service capacity and/or specialized training in customer service.

Physical Environment/Working Conditions:

Location: Throughout OneLegacy DSA. All OneLegacy offices are non-smoking facilities.

Travel: Travel required by personal auto or air to meeting sites and other locations.

Work Hours: 12-hour shifts as determined by assigned shift. Assigned days or shift can be changed at any time.

Job Qualifications:

Education: Four (4) year Bachelor's degree or one (1) year applicable OPO (organ procurement organization) experience. Documented education in grief counseling preferred

Experience: Customer service; bilingual preferred.

Certification/License:OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance based on California minimum insurance coverage standards.

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