Customer Experience Analyst

Seattle, WA, United States

**Customer Experience Analyst**

at Shelf Engine Seattle, WA or Remote Shelf Engine is searching for a talented **Customer Experience Analyst** to join our growing team and report directly to our Head of Operations. In this role, you will work with multiple teams across functions to help support our system growth. The goal is to help Shelf Engine delight each customer by helping them solve their unique challenges. Youll accomplish this by analyzing and inputting order data to manage our biggest customers and the largest retailers in the grocery and food services spaces. If you share our passion for eliminating food waste, are obsessed with data, and excel at critical thinking and customer-communication, this may be your dream job. At **Shelf Engine**, our mission is to *reduce food waste through automation* . We harness the power of AI to provide real-time, intelligent forecasting and fully automated ordering to food retailers across the United States. Were able to drastically reduce the amount of food waste generated while simultaneously maximizing sales and expanding margins for grocersa triple win for suppliers and retailers, consumers, and the environment.

This role is located in Seattle or Remote

**As a Customer Experience Analyst at Shelf Engine, you will:**

* Improve, analyze and effectively communicate significant trends and opportunities for assigned customers

* Identify and share issues that surface from daily operations with varying internal teams as appropriate

* Be a team player on the CX team to support all needs for all customers, as needed

* Determine operational issues and create SOP to solve for new or existing challenges and inefficiencies

* Working cross functionally, manage the onboarding of new locations and categories for customers

* Support and communicate with enterprise-level customers to solve issues using creative solutions

* Understand project flows and play a key role in ensuring a successful customer relationship

* Effective and efficiently manage, track, and complete our operational needs for customer-accounts

* Clearly communicate and work with team members across the entire company on behalf of the customer

* Create, manipulate, and interpret large data sets to understand the big picture while maintaining familiarity with day-to-day details

* Participate in the weekend on-call rotation along with the entire CX team for all orders and customer communication, when required

* Embrace our company principles through inclusive, authentically-kind, and empathetic interactions with our team and our customers

**And we think you would make a great Customer Experience Analyst, if:**

* You are detail-oriented, analytical, and tech-savvy

* You always strive for getting it done well and getting it done efficiently

* You are skilled at talking to a customer genuinely and clearly (tactical empathy is your first language)

* You have a natural ability to manage a wide range of tasks from manual data entry, to analyzing sets of data. Doing some math in your head is a very helpful trait.

* You have 3-5+ years of customer service experience

* You have foodservice industry experience, specifically in ordering (strong plus)

* You have intermediate MS Excel skills

* Youve previously used Tableau (a big plus)

* You have a bachelor's degree or equivalent professional experience

* You are authorized to work in the U.S. for any employer

**What Shelf Engine offers you:**

* A unique opportunity to join a fast-growing sustainability startup early on, making a meaningful impact on the team as well as the environment

* An inclusive work environment that emphasizes each team members personal and professional growth

* Competitive salary in the range of $65,000-$80,000 depending on skills and experience

* Pre-IPO equity with a four-year vesting schedule

* PTO that is unlimited and self-managed for full-time employees

* 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents

* Coverage for life insurance, short- and long-term disability, and access to a robust Employee Assistance Program

* Optional employee contribution of pre-tax dollars to medical and dependent care FSA accounts

* 401k plan through Guideline to contribute to your financial future

* Seattle only: Company-paid ORCA transit card

At Shelf Engine, you will join a team of driven, passionate, and caring people hungry to make change in an untapped industry. Were not only solving complex technical problems at scale but also tackling key initiatives with significant environmental impacts. Our team is determined to disrupt a massive industry and leave behind a positive legacy for generations to come.

*Shelf Engine is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Shelf Engine are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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