Client Relationship Executive-Florida

Wellesley, MA, United States

Client Relationship Executive-Florida page is loaded Client Relationship Executive-Florida Apply locations Wellesley Hills, Massachusetts Miami, Florida Tampa, Florida U.S. Telecommuters time type Full time posted on Posted 6 Days Ago job requisition id JR00097645 You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you’ll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Client Relationship Executive (CRE) is responsible for the overall relationship and financial management of a portfolio of group benefit clients. This position is a key account management and revenue generating resource for policyholders, brokers and the Sun Life organization. This position is focused on internal and external partnerships and strategies that will result in long term growth and persistency.

How you will contribute:

The Client Relationship Executive represents the entire range of employer and employee-paid Sun Life products and services to the marketplace. The CRE will proactively seek opportunities to increase revenue; both organically and through cross-sell opportunities. The CRE is a trusted advisor to the broker/policyholder and educates and trains their client while maintaining the perspective of the client and Sun Life.

The CRE will respond to the client’s needs through strong internal collaboration and partnerships.

Specific Accountabilities

Establishes and maintains excellent working relationships with brokers and plan sponsors for their life, dental, disability and other supplemental health or group benefit plans and program by providing end to end business solutions, education and service

Collaborates with Sun Life personnel, including sales, support, service, and management resources, in order to meet client’s expectations. Proactively provide value-added solutions while meeting growth and persistency objectives and managing client’s expectations

Meets assigned targets for growth (including cross-sell) and persistency. Establish and take ownership of a business plan to focus on block management, growth and development.

Proactively assesses, clarifies, and validates client needs on an ongoing basis. Uses client needs to propose innovative solutions to address unique needs.

Develops and maintains excellent working relationships with internal service departments to oversee resolution of issues, identification of root cause and participation in creation of solutions

Participates in Finalist presentations, representing the Sun Life account management and service value story in a consistent and confident manner

Partners and collaborates with territory EBR to ensure a mutual understanding of territory goals and objectives. Consistently communicates with EBR partner on execution plan to meet the territory goals and objectives.

Partner with Implementation Consultant to ensure a seamless implementation in which all questions and concerns can be addressed proactively on the front end

Lead installation calls/visits at the completion of implementation so that plan sponsors know how to administer their benefits; Drives a great first impression of Sun Life

Partners with the Enrollment team to strategize on enrollment and re-enrollment needs and opportunities for client. Builds communication plans to incorporate the broker in the enrollment process.

Conducts consistent, proactive education/outreach communication with brokers/client in the form of in person meetings, scheduled callouts, email, conference calls, webinars, etc. Creates value in content and delivery to the external market.

Trains BAs on Sun Life administrative processes and industry related updates that impact their benefit administration practices.

Conducts regular case reviews with internal departments as well as with the client, reviewing claims experience and administrative processes

Accountable for the renewal process for assigned block of business reviews all experience information and other relevant client information (rate actions and service history) to prepare comprehensive renewal recommendations and offers insights to cross sell opportunities. Partners with the EBR to establish a renewal action regarding communication to the broker and client.

Acts as the liaison for agency partners and internal team; display active listening skills and bridge relationships between Policyholders and Home Office partners to lead the team to find creative solutions in selling, problem solving and team building

Uses Salesforce to manage business and ensure all relevant client and broker activities are documented. Creates and maintains data within Salesforce to effectively manage new business as well as inforce clients.

Utilizes/updates administrative systems/platforms when applicable

Adhere to all corporate policies including those related to travel and entertainment expenses

Travel Required: 20% of time depending on the territory

Leadership, Communication & Relationship Management

Displays integrity through transparency, honest dealings, predictable reactions and well-controlled emotions. Demonstrate the ability to be fair and consistent in all professional dealings. Regularly acknowledge each team member’s contributions and successes to the team.

Takes ownership of action and thought. Understands value in partnership and displays a strong knowledge of the culture of Sun Life, of the market, their clients and brokers

Relationship management skills: demonstrated ability to build and foster productive and healthy relationships with sales and home office partners

Addresses conflict by working with others to resolve differences in a professional and productive manner

Partner closely with field sales partners, client advocate partners and home office staff. Foster strong relationships based on trust, open and honest dialogue

Maintain and represent the integrity of our organization while balancing the needs of the client

Demonstrates Personal Value/Personal Value Statement

Ability to independently organize and prioritize daily/weekly working structure to meet business activity goals and client needs

Ability to communicate to client how to most effectively work with Sun Life to foster more BA self service capabilities.

Business planning; establish and successfully execute a proactive contact strategy

Effectively develop and deliver a written and elevator pitch: Company, Product and Self

Positioning statements for ensuring future growth opportunities

Demonstrated presentation, interpersonal and communication skills

Persuasive negotiation and influencing skills

Effective listening skills; note taking, recording data

Proven consultation and client management relationship skills

Demonstrates resilience by reacting positively to changes and maintains poise, focus and flexibility when encountering difficulties or obstacles

Client focused; able to develop and drive a client relationship management strategy independently; demonstrates drive for results

Adept at project management and multi-tasking

Superior Collaboration Skills

Results oriented/goal driven

Self-starter; able to work successfully both independently and interdependently within a team environment and within a mobile environment

Strong analytical, mathematical and problem solving skills;

Solid comprehension of product pricing, profitability and risk/underwriting rules/guidelines; renewal positioning

Prior Absence experience is encouraged

Ability to work with a diverse range of people

What you will bring with you:

4+ years industry experience; Employee Group Benefits industry and/or knowledge of Group Employee Benefit design

College degree; preferred

Current insurance license; a plus

Basic awareness of competitor products

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

A flexible work environment with a friendly, caring, collaborative and inclusive culture

Great Place to Work Certified in Canada and the U.S.

Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

Southern California region: 83,300-125,000 annually

Central California region: 87,800-131,700 annually

Northern California region: 93,800-140,700 annually

If you are a Minnesota, Colorado or Nevada resident, the salary range for this position is 79,400-119,100 annually

If you are a Connecticut or Maryland resident, the salary range for this position is 83,300-125,000 annually

If you are Washington or Rhode Island resident, the salary range for this position is 87,800-131,700 annually

If you are a New York resident, the salary range for this position is 93,800-140,700 annually

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Sales - Client Relationship Management Posting End Date:

22/06/2024 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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