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IQUASAR LLC
Sacramento, CA, United States
Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Job Title: Helpdesk Support Specialist Location: Sacramento, CA Clearance: Secret or above Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for DMEA personnel and phone/remote desktop support for remot
Job Source: IQUASAR LLCiQuasar
Sacramento, CA, United States
Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Job Title: Helpdesk Support Specialist Location: Sacramento, CA Clearance: Secret or above Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for DMEA personnel and phone/remote desktop support for remot
Job Source: iQuasarAirgas
Sacramento, CA, United States
Job Description eBusiness Support Specialist - 39967 **Description** **eBusiness Support Specialist** * **Preferred Work Location: Sacramento, CA** **How** The responsibility of the eBusiness Support Specialist (eBSS) is to serve as the primary point of contact for external customers and internal associates, regarding issues, concerns, qu
Job Source: AirgasFlatiron Construction
Sacramento, CA, United States
Overview As an IT Field Specialist, you will provide various levels of helpdesk and desktop support for users at various offices and project locations, travelling to jobsites as needed. This is an office-based, career-oriented position with long term growth potential in a dynamic and growing organization. What you will be doing Installs, diagnos
Job Source: Flatiron ConstructionMesotech International
Rancho Cordova, CA, United States
Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global customers including the
Job Source: Mesotech InternationalDarden Concepts
Roseville, CA, United States
$15.50 per hour - $17.00 per hour Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal! (limited menu) Weekly pay Anniversary pay Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) Pai
Job Source: Darden ConceptsDarden Concepts
Elk Grove, CA, United States
$15.50 per hour - $17.00 per hour Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal! (limited menu) Weekly pay Anniversary pay Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) Pai
Job Source: Darden ConceptsDarden Concepts
Citrus Heights, CA, United States
$15.50 per hour - $17.00 per hour Our Winning Family Starts With You! Check out these great benefits! Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.) Free Employee Meal! (limited menu) Weekly pay Anniversary pay Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire) Pai
Job Source: Darden ConceptsSacramento, CA, United States
Job Description Job Description Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Job Title: Helpdesk Support Specialist
Location: Sacramento, CA
Clearance: Secret or above
Position Responsibilities:
Under general direction, provide 24/7 phone and on-site support for DMEA personnel and phone/remote desktop support for remote and TDY DMEA personnel. Support will cover a wide range of desktop hardware and software, common IT services, and DMEA specific applications on all DMEA unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services Senior will be required to perform the following tasks:
Document incidents using the DMEA ticket tracking system and create and publish knowledge base articles when applicable.
Meet DMEA-established service level metrics for call response, technical support, and customer service.
Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with DMEA system images.
Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
Assist with the set-up of IT in training classrooms and conference rooms as required.
Perform the manual installation of approved software, software patches, and security updates to client systems when required.
Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
Monitor logs and automated systems for DMEA IT system outages and incidents affecting multiple end users and initiate incident response procedures.
HBSS, ACAS and SCCM experience is a plus
Position Qualifications:
Education:
BS/BA Degree preferred
AA degree acceptable with 10+ years of experience
Experience:
Minimum of 10 years of experience in help desk or information technology industry
Certifications:
Must have one of the following certifications CompTIA A+
Cisco Certified Network Administrator (CCNA) Security
Certified Network Defender (CND)
CompTIA Network+
Systems Security Certified Practitioner (SSCP)
Security+ CE
Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101)
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Email Alert for Helpdesk Specialist jobs in Sacramento, CA, United States
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