Technical Analyst & Systems Administrator, Functional Analyst III (Career Service)

Seattle, WA, United States

Salary : $102,980.80 - $124,488.00 Annually

Location : Seattle, WA

Job Type: Career Service, Full Time, 40 hrs/week

Job Number: 2024SB22119

Department: MTD - Metro Transit

Division: Finance and Administration

Opening Date: 06/26/2024

Closing Date: 7/17/2024 11:59 PM Pacific

FLSA: Exempt

Bargaining Unit: C4 : PROTEC17-P&T-MTD

Full- or Part-Time: Full Time

Summary

King County Metro Transit has a unique opportunity a Technical Analyst and Systems Administrator (Functional Analyst IlI) in the Transit Technology Operation and Services section. The Functional Analyst Ill is a senior position providing Tiers II and Ill support in a complex system-driven environment. The successful candidate will function as a liaison between Operations, King County IT, field maintenance groups and vendors, in functional analysis, design, configuration, testing and maintenance of applications to ensure optimum system performance. The ideal candidate for this position will be flexible, have a strong technical background and exceptional customer service and medium-to advanced process documentation skills with the ability to take an issue and drive it to resolution.

The Functional Analyst Ill will join a small group of operations technical analysts assigned to manage the technology systems used in the daily operation of Metro Transit service supporting critical life/safety systems requiring knowledge of ITIL Best Practices to ensure a stable and predictable environment. These Systems are on buses, in the Transit Control Center (TCC), on the roadside and in the back offices. They support vehicle operations, dispatch and service management, fare payment, passenger information, signal priority, communications, transit data collection and analysis, and other functions.

The Functional Analyst Ill will work with diverse teams and individuals in a variety of roles to ensure successful, full-time operation of these systems and excellent end-user customer service. The major systems to be supported are: OBS/CCS: On Board Systems/Central Computer Systems - An integrated Computer Aided Dispatch/Automated Vehicle Location system handling bus location, schedule, interior and exterior electronic signs and announcements, service coordination and other service operations. ORCA: One Regional Card for All - The regional electronic fare payment hardware RTIS/SIRI: Real Time Information Signs/Standard Interface for Real-time Information - The real-time Information signs displaying bus arrival times, and the Transit real-time data feed. TSP: Transit Signal Priority - An on-board and roadside system providing priority for buses at signalized intersections. TRS: Transit Radio System - The wide area, low bandwidth transit data/voice radio system providing communications between the transit control center and the bus fleet. ITS Network: Intelligent Transportation Systems - the fiber-optic and short range, high bandwidth wireless network providing data communications for buses and roadside systems at transit bases and on some transit service corridors. On-Site Transit Coordinator Support: 24/7 on-call support, user management, basic desktop support, and system problem resolution and/or escalation.

The functional analyst staff in this group performs many tasks and activities in support of these systems and the related business processes. In addition to normal system operations and maintenance, they may also support the development and/or integration of new systems or support expansion of existing systems.

This recruitment will be used to fill one (1) Career Service Functional Analyst Ill. In addition, this selection process may be used to generate an eligibility pool for future Career Service vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

NOTE: We currently have a second additional opening for this role as a Term Limited Temporary/Special Duty Assignment position type. If you are interested in being considered for both openings, you must apply to both postings.

Apply to the other opening here: Technical Analyst & Systems Administrator, Functional Analyst Ill (TLT/SDA)

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Technical Analyst and Systems Administrator you will:

Support: Provide end-to-end operations support in an ITIL environment of service management. Participate in (24x7) on-call rotation supporting TCC. Analysis: Analyze systems data, develop, and present options to automate, improve, upgrade, and adapt functionality to align with ITSM continuous improvement. Incident Management: Collaborate with peer analysts, vendors, and King County Information Technology (KCIT) to restore normal service operation within service level objectives including communication, escalation, restoration of service, root cause analysis, and KB updates. Change Management: Identify necessary production changes from incident maintenance, and release information. Perform impact assessments, develop, execute, and update test plans, submit change requests, and execute changes. Partnership: Build collaboration and coordinate resources with internal and external partners including vendors, different parts of KCIT and teams across Metro department. Documentation: Write, test, and maintain Tier I, II and Ill incident, change and maintenance (runbook) knowledge base (KB) articles to ensure sustainable day to day operations and business continuity for customers. Contribute to system and process documentation to support partner businesses and KCIT. Reporting: Prepare and publish system performance and effectiveness reports, contribute to Metro's operational dashboards and monitoring alerts and communication business rules. Automation and Tooling: Develop and maintain systems management tools. Project Support: Act as a subject matter expert (SME) on assigned transit projects. Other duties as assigned.

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who have:

ABachelor's Degree in Information Technology or related area with coursework covering technology, data management and analysis, and networking, AND three years of progressively responsible experience as a technical analyst bridging business operations and technology systems; OR an equivalent combination of education and experience providing demonstrably more complex support in an IT environment.

Knowledge

Knowledge and understanding of wireless communications, networks, and wireless distribution systems. Knowledge of system security, backup disaster recovery and business continuity for customer facing systems Familiarity with project management techniques and principles

Experience

Working successfully in a team environment and providing excellent customer service Working with Client/server architecture Working with and maintaining confidentiality of sensitive data. Effectively handle highly-sensitive information with sound judgment, tact, and discretion. Providing Tier Ill support in an ITIL, IT Service Management, OSI or Swimlane end-to-end support service model environment. Delivering functional and system analysis in an SLA-driven production environment troubleshooting supported systems. Analyzing diverse datasets via SQL and Excel query in support of service restoration, root cause analysis, symptom prevention, decision-making, and continuous improvement. Developing solutions using automation, scripting, and programing. Configuring and tuning system-monitoring tools to provide actionable system/event alerts. Supporting a predominantly Microsoft environment, including troubleshooting, monitoring, and tuning performance, and managing application and infrastructure lifecycle.

Skills

Working collaboratively and building trust and rapport with others. Driving mathematical prioritization models and actively prioritizing workload and problem management with a clear understanding of the distinction between operational and issue prioritization Proficient user of MS Visio to produce process documentation. Excel Pivots, SOL, or other data analysis tools Demonstrated network troubleshooting skills, including both wired and wireless infrastructure. Documentation and process authoring skills and the ability to communicate technology and process to a non technical audience.

Highly competitive candidates will have (desired, but not required):

Knowledge and familiarity with King County Metro Transit or equivalent systems (Transit Automatic Vehicle Location (AVL) systems, Computer Aided Dispatch (CAD), Electronic Fare Payment systems, Transit Signal Priority (TSP) systems, Intelligent Transportation Systems (ITS), and Real Time Transit Information feeds, including specific software applications used to support and provision these systems. One or more of the following or related industry-recognized certifications: MCITP, ITIL, MCSE, etc. Experience with test cases, managing testing, regression testing, smoke testing, and quality control of system enhancements or fixes. Experience providing system administration of complex integrated systems. Experience using report and query writing languages. Familiarity with applications written in Java. Ability to work with data in many mediums such as relational databases, flat files, XML, and/or text files. Experience troubleshooting Cisco and Cradlepoint (or similar cellular networking solution) wireless routers.

Supplemental Information

To Apply

The following application materials are required:

An online King County application. Updated with accurate contact information, and relevant work history going back at least 10 years (or more, if necessary), with all job duties, dates of employment, and reasons for leaving explained clearly. Resume Completed supplemental questions. A cover letter. Describing how your education and/or experiences make you a good fit for this position.

Application materials will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates will be invited to participate in one or more interviews.

NOTE: We currently have a second additional opening for this role as a Term Limited Temporary/Special Duty Assignment position type. If you are interested in being considered for both openings, you must apply to both postings.

Apply to the other opening here: Technical Analyst & Systems Administrator, Functional Analyst Ill (TLT/SDA)

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact: Sabrina Brazzle

Other Position Information

Work Schedule and Location

This position is exempt from the provisions of the Fair Labor Standards Act and not overtime-eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40-hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. Alternate work schedules may be considered. (24x7) on-call rotation schedule is required for all analysts with this job classification.

Requirements when Teleworking

The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities, yet the primary location is at the Transit Control Center. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements to include, in office training/mentoring and the ability to travel around the county in a timely manner to respond to needs during assigned (24x7) on-call schedule.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. King County has a robust collection of tools and resources to support working remotely.

Union Membership : This position is represented by C4 : PROTEC17-P&T-MTD

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Please indicate which areas you have working knowledge in (check all that apply). Knowledge and understanding of wireless communications, networks, and wireless distribution systems.

Knowledge of system security, backup disaster recovery and business continuity for customer facing systems

Familiarity with project management techniques and principles

None

02

Please indicate which types of tasks you've completed in your professional work experience (check all that apply) Worked with client/server architecture

Provided Tier III support in an ITIL, OSI or Swimlane end-to-end support service model

Delivered functional and systems analysis in an SLA-driven environment

Analyzed diverse datasets via query in support of resolution, prevention and decision-making

Developed solutions using automation, scripting or programming

Configured and tuned system-monitoring tools to provide actionable system/event alerts

None

03

Please indicate the areas you are skilled in (check all that apply) Working collaboratively and building trust and rapport with others.

Prioritizing workload and problem solving

Proficient user of MS Visio to produce process documentation

Excel Pivots, SQL or other data analysis tools

Network troubleshooting skills, both wired and wireless

Documentation and process authoring skills and the ability to communicate technology and process to a non-technical audience

None

04

Please indicate the systems you have knowledge and familiarity using (check all that apply). Metro Transit or equivalent systems (Transit Automatic Vehicle Location (AVL)) systems

Computer Aided Dispatch (CAD)

Electronic Fare Payment systems

Transit Signal Priority (TSP)

Intelligent Transportation Systems (ITS)

Real Time Transit Information feeds

None

05

A (24x7) on-call rotation schedule is required for all analysts with this job classification. Are you able to meet this work schedule requirement. Yes

No

06

This position requires travel to locations throughout King County to respond to workplace reporting requirements including responding to needs during assigned (24x7) on-call schedule. Do you have a valid driver's license or the ability to travel around the county in a timely manner? Yes

No

07

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position? Yes, I was given a layoff notice from my Career Service role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.

No.

08

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff

Required Question

#J-18808-Ljbffr