Network Engineer
Boston, MA, United States
Job Description... Respond and resolve tickets/incidents related to customer support or updates
Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections
Troubleshoot and resolve network issues/infrastructure
Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media
Install, configure, and support state issued mobile devices
Review server event logs daily to ensure optimal performance and identify potential issues
Implementation of EOHHS IT enterprise images for Desktops/Laptops
Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades
Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Maintain disaster recovery package for servers and build/restore servers
Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized.
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Diversity, Equality, and Inclusivity - This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE).
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