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Si Tec Consulting
, MD, United States
ABOUT SITEC SITEC is an employee and customer focused Information Technology and Professional Services Firm specializing in design, development, and delivery of state-of-the-art technology solutions, as well as cybersecurity, software and systems engineering services. SUMMARY: The Test Engineer operates sensors and systems and participates in -o
Job Source: Si Tec ConsultingTurner Construction Company
Baltimore, MD, United States
Division: Maryland Project Location(s): Baltimore, MD 21201 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family: Construction Compensation: Salaried Exempt JOB DESCRIPTION : * Execute project-specific Quality Control (QC) Plan with scopes of work and w
Job Source: Turner Construction CompanyClubatsnoqualmieridge
, MD, United States
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Arcis Golf provides equal employment opportunities to all employees
Job Source: ClubatsnoqualmieridgeGuardian Service Industries, Inc.
Columbia, MD, United States
Career Opportunities with Guardian Service Industries Inc A great place to work. Responsible for the daily operation, maintenance, preventative maintenance and repairs of building’s plumbing, electrical, HVAC and all other building systems. Must have working knowledge of all building mechanical, electrical, HVAC, plumbing, life safety, and fire pro
Job Source: Guardian Service Industries, Inc.RSC2 Inc.
, MD, United States
Description Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provid
Job Source: RSC2 Inc.Penn Foster
Columbia, MD, United States
Elevate your Engineering Career: Join a team committed to EXCELLENCE! PeopleShare is seeking qualified candidates for an Associate Engineer role in Columbia, MD ! Schedule: Monday-Friday, 8 hour shift will vary between 6:30AM-9PM Pay: $65K-$85K (Depending on experience!) DIRECT HIRE RESPONSIBILITIES OF ASSOCIATE ENGINEER: Partic
Job Source: Penn FosterTata Consultancy Service Limited
Baltimore, MD, United States
Skill: Salesforce DevOps Salesforce administration with 8+ years of experience. 4+ years of experience in Copado DevOps with a well-developed DevOps infrastructure. Should have expertise in Salesforce.com standard functionality and features. Must have SFDC DevOps experience and Copado certification is a must. Should be SF Admin certified. DevOps, c
Job Source: Tata Consultancy Service LimitedEmergencyMD
, MD, United States
Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today. Respons
Job Source: EmergencyMDBaltimore, MD, United States
Description
Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.
As a dynamic technology partner, we seamlessly integrate with our clients as their one-stop solution for diverse needs. Whether it's crafting robust IT structures, implementing strategic digital marketing campaigns, harnessing the power of data analytics, ensuring regulatory compliance, fortifying security measures, or leveraging cloud technologies, we are committed to delivering excellence across the technological landscape.
Our growth signifies a commitment to providing holistic solutions, adapting to the ever-changing technological landscape, and empowering our clients to thrive in the digital era.
The Engineer is responsible for using their knowledge of computer systems to help Klik Solutions solve business problems. They serve as the single point of contact for escalations from Tier 1 and 2 and ongoing IT projects. Their duties include working closely with the client and internal teams to develop and integrate IT solutions, reviewing existing systems to identify areas for improvement, and monitoring the outcome of new or upgraded systems on business operations.
Role And Responsibilities
Provide Tier 3 technical support for local and offsite users
Manage and monitor problem tickets, analyze incidents, and determine support required
Apply diagnostic techniques to identify the problem, investigate the cause, and recommend a solution
Contribute to the knowledge repository
Keep customers informed of the progress and status of calls/tickets throughout the resolution
Collaborate with customers and co-workers to diagnose and resolve problems
Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps.
Assist and participate in new project(s) scoping and deployment/delivery
Perform research and development for new technologies
Respond to users in a friendly and professional manner, ensuring all responses given are technically accurate, documented, updated, and closed per SLAs
Requirements
A minimum of 3-5 years of experience in a Senior Technical Support role
Advanced knowledge of computer hardware/software, operating systems and network related technologies data migrations, network upgrades, and full infrastructure implementation.
Senior level knowledge of switches, firewalls, routers, VMWare, Hyper V, Servers, OS infrastructure (AD, RDS, SQL)
Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills
Must be customer focused and service oriented, attentive to details, with ability to multitask and act with professionalism always
Experience in managing multiple stakeholders and projects
Ability to match client’s business requirements with product capabilities
Flexible M-F schedule, occasional Saturday-Sunday on rotating basis
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Engineer jobs in Baltimore, MD, United States
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