Temporary IT Support Specialist
San Diego, CA, United States
Your next role as a Miracle Maker
Maravai LifeSciences is seeking a #MiracleMaker to join our
IT
team as a Temporary IT Support Specialist
. As a
Temporary IT Support Specialist
you will provide technical assistance and support related to computer systems, hardware, and software to the organization. You will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Additionally, you will answer any questions relating to laptops/workstations, printers, peripherals, mobile devices, IT related software, email, communications, etc. Familiarity with both Office 365 and Apple/Mac preferred.
How you will make an impact:
Support activities including ticket creation and resolution.
Responsible for the Executive/Desktop support.
Provide service and support to end users on a variety of hardware and infrastructure issues.
Update asset and inventory list.
Run diagnostic programs to determine solutions.
Reviews, prioritizes, and responds to Helpdesk tickets.
Manages multiple projects simultaneously while maintaining high customer service standards.
Assist in developing the documentation, knowledge base, and best practice guides.
Communicate highly technical information to both technical and non-technical users.
Perform other functions and duties as required.
The skills and experience that you will bring:
Minimum of 2 years’ experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required.
2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus.
Must be able to manage multiple tickets at one time.
Demonstrate problem solving skills and solution development skills.
Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred.
Excellent time management, interpersonal and written and verbal communication skills.
Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work.
Familiarity with working in a lab environment a plus.
The anticipated salary range for this position is $33.00 - $44.00 per hour. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.
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