Senior Manager, Business Solution Architect

Phoenix, AZ, United States

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The Transformation and Automation Group (TAG) is an exciting and fast-paced, entrepreneurial team with product managers responsible for delivering E2E Product Management (strategy through development), delivering innovative solutions aimed to drive significant business value. Through partnership with the Enterprise Automation Team, TAG seeks to unlock new automation opportunities, ensure best-in-class process management, and improve growth and retention by supporting product, marketing, and operations strategies.

Do you like to live between the lines of business and technology, integrating the best of both worlds to understand how we work and identify improvements to drive new business value? Do you like the empowerment of defining priorities and delivering innovative solutions for the business?

The Transformation and Automation Group (TAG) is an exciting and fast-paced, entrepreneurial team with product manager responsible for delivering the Automation & Process Engineering strategy for delivering innovative solutions aimed to drive significant business value. Through partnership with the Enterprise Automation Team, TAG seeks to unlock new automation opportunities, ensure best-in-class process management, and improve growth and retention by supporting product, marketing, and operations strategies.

Do you like to live between the lines of business and technology, integrating the best of both worlds to understand how we work and identify improvements to drive new business value? Do you like the empowerment of defining priorities and delivering innovative solutions for the business?

We are looking for a dynamic Business Solution Architect to drive the execution of the automation of our processes, resulting in exceptional customer and colleague experiences. The role requires effective collaboration with Business and Technology partners within Global Commercial Services and other American Express teams. Additionally, the effective candidate will be able to lead and influence through ambiguity, is passionate about transforming our business and delivering solutions through emerging technologies within a matrixed organization.

How will you make an impact in this role?

We are looking for a dynamic Business Solution Architect to drive the execution of the automation of our processes, resulting in exceptional customer and colleague experiences. The role requires effective collaboration with Business and Technology partners within Global Commercial Services and other American Express teams. Additionally, the effective candidate will be able to lead and influence through ambiguity, is passionate about transforming our business and delivering solutions through emerging technologies within a matrixed organization.

The primary role for this Business Solutions Architect is to understand the current landscape of GCS technologies/platforms, including APIs and Enterprise automation capabilities which can be stitched together so solve business problems. They will be integral to the Product Development Lifecycle, working alongside fellow product managers, product owners, and technology teams. They will serve to understand automation feasibility and emerging technologies to explore for consideration to add to our inventory. This role will require detailed planning and focused execution to produce strategic solutions, including High-Level Architecture diagrams and deliver proof of concepts for new automation capabilities.

Key Responsibilities:

Lead solution design and technology assessment of automation solutions aligned to the strategy using process excellence, Robotic Process Automation, BPM and other AI solutions.

Provide design and architecture leadership to product development teams to deliver scalable solutions using best in class Artificial Intelligence, Automation and integration capabilities.

Lead innovation and Proof of Concept execution by conceiving foundational capabilities that will deliver cost savings and speed to market reduction.

Engage with technology partners in understanding business roadmaps, identifying technology projects and building program blueprints.

Demonstrate knowledge on scaled agile methodology to ensure alignment to standards for project delivery.

Be aware of current and future market and technology developments inside and outside of the Intelligent Automation space through offerings, white papers, blogs, upskilling and learning opportunities.

Creating and maintaining solution documentation, including architectural diagrams

Problem solving issues that arise during development, collaborating with customers to resolve, and providing timely responses and solutions as required

Serving as liaison when developing Proof of Concepts for end users and third-party vendors, creating user stories and translating business requests into technical requirements for the development team

Envisioning and defining the future state of Commercial process automation products and services, focusing on deployments that deliver strong business value

Optimizing delivery by using the suite of tools available including bringing to bear previous automations developed and housed in the ACE library or within the Enterprise.

Leading various types of interviews, meetings or workshops with business unit subject matter experts to define and design process improvement and automation solutions.

May require direct people leadership of 1-2 colleagues/contractors

Minimum Qualifications:

The successful candidate will have experience in developing solution strategies, with knowledge of each of the intelligent automation capabilities available in the industry

Track record in the successful delivery and support of improving existing processes using automation.

Understanding of workflow-based logic, and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution

Demonstrated ability to listen and clarify customer objectives to translate their needs into a clear and feasible plan for resolving their business issue

Curiosity

Passion (willingness to work hard) to find creative ways to help our customers succeed

Strong written and verbal communication skills with comfort work with and presenting to all levels of the organization

Proactive and collaborative work style

Proven project leadership and time management skills

People leadership experience

Proficiency with Excel and other Office applications

Bachelor’s degree or equivalent in related field

Preferred Qualifications:

Prior experience with robotics a plus.

Experience in Commercial and FinTech space is a plus.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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