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LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.Trigenx
Washington, DC, United States
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxClarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillClearPoint Strategy
Arlington, VA, United States
Job Description Job Description The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoint’s strategy reporting software. The CSM will own and manage the success of a portfolio of assigned ClearPoint cus
Job Source: ClearPoint StrategyPerformYard, Inc.
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: PerformYard, Inc.Updata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata PartnersWashington, DC, United States
JOB DESCRIPTION
About CoSo Cloud LLC:
CoSo Cloud is a remote work based company with employees located throughout the globe. CoSo provides trusted private cloud managed services to businesses and government agencies that need the highest reliability and security for their high-consequence virtual training and web conferencing. Our customers depend upon us to transform their online Learning and Meeting platform with expert managed services and our private cloud services to support mission critical business use cases.
We are proud of our team of clever, experienced and dedicated employees who consistently inspire and motivate each other. Our competitive compensation, benefits and perks reflect the high value we place on our people. We are always looking to grow our team with people who share our values of open communication, integrity and a dedication to building products that delight our customers.
CoSo Cloud provides professional services for planning, designing, implementing, securing, and managing highly complex, mission-critical networks and systems.
Customer Success Manager Position Summary:
Work closely with internal teams to facilitate guiding the client to a successful onboarding including organizing kickoff meetings, launch plans, and training.
Nurture client relationships with key customer stakeholders and executive sponsors through account management to ensure the optimal customer experience
Coordinate internal teams as the customer advocate for superior service, collaboration and delivery that exceeds expectations
Manage customer relationship-building through product knowledge, proactive planning, and follow through execution
Drive adoption of services and identify upsell opportunities as a solutions consultant based upon the customer’s business use case
Regularly analyze key account performance metrics and make recommendations
Ensure the customer’s contract commitments are being met internally by all service organizations
Assist with the renewal process as required.
Collaborate with cross-functional business and technical teams to ensure the customer’s contract commitments are being met internally by all service organizations
Maintain a deep understanding of our products and solutions – along with customer use requirements vis-à-vis any competitive offerings
Required Skills and Experience:
Direct experience managing customer experiences with technology services - selling and servicing enterprise accounts
Understanding complex partner relationships and knowledge of navigating business relationships
Experience in client facing roles where responsive communications skills are paramount
Managing client expectations around changing priorities and communicating potential risks
Working knowledge of project life cycle and managing multiple projects simultaneously
Strong written and verbal communication skills
Ability to learn new technologies and product features
A relentless self-learner and starter who thrives in a highly dynamic environment
Company Perks:
Healthcare Insurance
Paid Time Off
Basic Life and AD&D
Education Reimbursement
It is the policy of CoSo Cloud LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran, recently separated or other covered veteran, or any other characteristic protected by federal, state, or local law. In addition, CoSo Cloud will provide reasonable accommodations for qualified individuals with disabilities. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
This is a remote position.
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Customer Success Manager jobs in Washington, DC, United States
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