Product Concern EVSE Engineer_

Providence

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

**In this position...**

The Product Concern Engineering Specialist will be responsible for the identification and resolution of charger-related concerns for commercial customers and Model e Dealers. They will be responsible for all types of EVSE equipment including AC Level 2 and DC fast chargers. The candidate will partner with a broad cross-section of Ford Pro including support teams, product hardware and software engineering, Supplier Technical Assistance (STA), and vehicle engineering. The role requires critical thinking skills, a strong attention to detail, and a bias for action.

**What you'll do...**

+ Utilize product knowledge, charger data, vehicle data, and critical thinking skills to support diagnostics of Ford Pro Charging equipment.

+ Facilitate daily diagnostic calls to review and triage difficult to solve cases.

+ Monitor and support the resolution of unknown concerns to quickly resolve customer concerns.

+ Collaborate with L1 (call center), L2 support and your peers to drive quicker concern resolution.

+ Work with software, hardware, and other teams to create robust diagnostic procedures and practices that can be quickly automated and scaled.

+ Resolve concerns based upon established service level agreements to provide best in class service.

**You'll have...**

+ Bachelor's degree in electrical engineering, automotive technology, computer science, mechanical, or equivalent work experience

+ 3+ years of experience in EVSE or Vehicle diagnosis with a strong technical background

+ 3+ years of experience with EVSE installations, electrical and automotive diagnostic tools, and procedures

+ 2+ years of experience with customer support and service operations, case management tools, and processes

+ Must be able to perform limited travel (~20-25%) in the US and Canada

**Even better, you may have...**

+ Expertise in vehicle electrification and charging solutions

+ Working knowledge of various standards and protocols such as J1772, CCS, NACS/J3400, and OCPP.

+ Comfortable working in a fast-paced environment on products that are part of a rapidly evolving, nascent market

+ Data-driven approach to decision making and understanding of problem-solving methods

+ Experience with Salesforce, SharePoint, Jira, or equivalent software products

+ Advanced Excel skills

+ Ability to think quickly, prioritize work, and monitor progress

+ Ability to read and interpret fault logs (Vehicle and/or software)

+ Excellent written, verbal and presentation skills, with the ability to read, interpret and understand technical requirements

+ A passion for solving the unsolvable, being constantly curious, and delivering excellence

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, vision and prescription drug coverage

+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

+ Vehicle discount program for employees and family members and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: o/GSRnon-HTHD

This position is a range of salary grades 7-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

**\#LI-Remote**

**Requisition ID** : 30892