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Service Technician

San Diego, CA, United States

Job Description Job Description Service Technicians will perform basic preventative maintenance, inspect vehicles for potential problems, and troubleshoot issues to ensure vehicles are performing properly and the needs of customers are appropriately addressed. This role is expected to partner with our service department team and dealership management to deliver superior service and education to customers on problems and proposed solutions for their vehicles.

REQUIREMENTS AND QUALIFICATION

High school diploma or equivalent

Valid California Driver’s license and insurable

ASE certification preferred

Proficient mechanical skills

Ability to collaborate with the public, sometimes with several customers at a time

Ability to collaborate with other dealership personnel

Excellent verbal and written communication skills

Proficient knowledge of dealership computer systems

Must be a team player with impeccable honesty and integrity

Maintain a high level of professional personal appearance and conduct

DUTIES AND RESPONSIBILITIEs

Receive Repair Orders from dispatcher on a computer terminal and take the vehicle to stall areas

Perform work on Repair Orders with efficiency and accuracy, in accordance with dealership and factory

Communicate with Parts Department to obtain needed parts. Inform Service Manager if a vehicle is awaiting parts and pursue special ordering of parts, if appropriate

Save and tag parts if the job is under warranty or if requested by the customers

Examine the vehicle to determine if additional safety or service work is required

Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised

Diagnose the cause of any malfunction and perform repair, if authorized by the customers

Document work performed on each vehicle on the Repair Order using the concern, cause, and correction format. State repair diagnosis/description as clearly as possible on your terminal, as this is what the Customers will see and how the billing will be determined

Road test vehicles to quality check work performed as required, keeping in mind that customers’ vehicles should not be used for personal errands and should not be operated illegally or unsafely

Seat belts must always be worn

Continually monitor status of each vehicle and inform the Service Manager. Escalate "wait" jobs as much as possible. Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparent

Ensure that customers’ vehicles are returned to them as clean as they were prior to being serviced

Properly use the special tools and equipment provided by the Service Department

Maintain an inventory of tools not normally inventoried by the Service Department as "special tools"

Maintain the workspace assigned in an organized and clean manner

Produce quality work that displays pride in workmanship

Review technical bulletins and other publications as assigned by management

Participate and utilize technical training as requested by management

Attend training classes as directed by management

Perform other job-related duties as assigned by corporate management

Benefits:

Health, dental, and vision coverage

Paid time off and vacation

Employee vehicle purchase plans

Retirement saving-401K plan

Life and disability benefits plans

Paid training, growth opportunities

Discounts on products and services

Long term job security

Compensation: $35.00 -43.00/hr (Depending on experience)

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

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Service Technician jobs in San Diego, CA, United States

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