Sr. Order Technical Specialist

Des Plaines, IL, United States

Job Description:

JOB OVERVIEW

We are seeking a detail-oriented Senior Order Specialist to oversee and manage specialized order projects within our organization. This role involves meticulous processing of technical orders and performing comprehensive audits to ensure accuracy and quality of outcomes. The ideal candidate should possess strong organizational skills, a keen eye for detail, and the ability to collaborate effectively with cross-functional teams.

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Please note that this description is not all-encompassing as other ad hoc tasks are expected of the position.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

Process and manage specialized order projects from initiation to completion, ensuring adherence to established procedures and timelines. This includes bulk orders, order changes and order cancellations.

Collaborate with various departments to gather necessary technical specifications and requirements for each order.

Execute thorough audits on completed orders to verify accuracy, completeness, and compliance with standards and specifications.

Identify discrepancies, inconsistencies, or errors in orders and collaborate with relevant teams to rectify issues promptly.

Maintain accurate documentation and records of all orders, audits, and related processes.

Communicate effectively with stakeholders to provide updates on project statuses, audit findings, and any issues that may arise during processing.

Continuously evaluate and suggest improvements to streamline order processing workflows and enhance efficiency.

Stay updated on industry standards, regulations, and best practices related to specialized orders and incorporate them into processes as needed.

Create SOP's and training materials for custom business processes and audits.

LEADERSHIP RESPONSIBILITIES

No direct leadership responsibilities but will be working closely with the rest of the team to manage ordering projects.

COMPETENCIES Technical proficiency: High aptitude for learning and utilizing computers and different types of software. Intermediate to advanced Excel skills are a must have.

Problem-Solving Analyze situations, identify problems, and propose effective solutions. Demonstrate critical thinking and decision-making skills.

Team Collaboration: Work collaboratively with team members to achieve common goals. Contribute positively to group dynamics and foster a team-oriented environment.

Customer Focus: Understand and prioritize the needs of internal or external customers. Provide excellent service and build positive relationships.

Adherence to Quality Standards: Maintain high standards of work and attention to detail. Ensure accuracy and precision in tasks and deliverables.

Innovation: Generate creative ideas and solutions. Embrace a mindset of continuous improvement and innovation.

Communication Skills: Clearly and concisely convey information, both verbally and in writing. Actively listen and respond effectively to feedback.

Team Collaboration: Work collaboratively with team members to achieve common goals. Contribute positively to group dynamics and foster a team-oriented environment.

Time Management: Prioritize tasks effectively to meet deadlines. Manage workload efficiently and balance multiple responsibilities.

QUALIFICATIONS Bachelor's degree in a relevant field or equivalent work experience

3 years of proven experience in a technical or order processing role, preferably within a related industry.

Strong analytical skills with the ability to meticulously review technical documentation and identify discrepancies.

Excellent organizational and time management skills to handle multiple projects simultaneously.

Proficiency in using relevant software tools and systems for order processing and auditing. This includes the New Order Management System, other enterprise systems and intermediate to advanced Excel skills.

Exceptional attention to detail and a commitment to maintaining high-quality standards.

Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.

Ability to work independently and as part of a team in a fast-paced environment.

JOB SPECIFICATIONS, PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment : Hybrid work environment requires a minimum of three days a week in office.

Position Type/Standard Schedule: Hybrid work environment requires a minimum of three days a week in office.

Travel: Travel is not expected for this position.

Physical Demands: Sitting for Extended Periods: The ability to sit at a desk and work on a computer for extended periods is essential for this role.

Keyboarding and Mouse Use: Proficient use of a computer, including keyboarding and mouse manipulation, is required.

Visual Acuity: Clear and close vision for reading documents and working on a computer screen is necessary.

Repetitive Motions: Engaging in repetitive motions, including but not limited to typing and using a mouse, is a regular part of the job.

Lifting and Carrying: Occasional lifting and carrying of light office equipment or materials may be required.

Communication: Ability to communicate verbally and in writing, as well as to participate in meetings and presentations.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.