Team Leader

Indianapolis, IN, United States

JOB SUMMARY: Leadership position in Noble's Community Integration services responsible for providing quality direct support services for individuals in community-based settings, while also responsible for providing some administrative support and oversight for assigned clients. Generally assigned to one primary location, scheduled for 32-35 weekly hours of direct care with 5-8 weekly hours of administrative support/oversight.

I. DUTIES AND RESPONSIBILITIES (Essential functions are italicized)

A. General Program Administration / Client Services

1. Understand and implement Individual Support Plans of individuals served. ISP's may include, but are not limited to, teaching, assisting, facilitating and building on the individual's strengths in the following areas: health and safety, recreation, social skills, self-advocacy, employment, personal hygiene, meal planning and food preparation, shopping, budgeting and bill payment, housekeeping and laundry.

2. Assess, implement and evaluate progress on identified goals/outcomes for individuals assigned, in accordance with the ISP.

3. Identify community resources which could enhance an individual's quality of life, and assist individuals in being active members of their community through participation in activities of their choice.

4. Provide direct, interactive supervision, instruction and training in a variety of life skill areas to engage with individuals served, such as: independent living skills (household maintenance and financial management), community networking and relationship building, utilizing community transportation services, and health and safety.

5. Attend to the daily personal, self-care needs (i.e. feeding, toileting, etc.) of individuals served in a timely manner and in a way that signifies respect and dignity to the individual. Requires lifting and transferring of individuals as necessary.

6. Understand and implement the strategies and techniques in Behavior Support Plans, as applicable.

7. Administer medication as prescribed by the individual's health care provider and in compliance with medication administration standards, and document such information in accordance with the individual's support plan, physician's orders and agency procedures.

8. Identify adaptations and/or alternative supports so that each individual may actively participate in all activities of their choice.

9. Assist supervisor in designing and implementing an effective daily schedule that meets identified service standards and includes activities that are meaningful to individuals served.

10. Provide transportation to and from community activities for individuals served using personal and/or agency vehicles.

11. Monitor the facility and community environments for general cleanliness and potential safety hazards, provide training to individuals for emergencies, and ensure general safety precautions are in place.

12. Promote, facilitate and establish linkages and community supports for individuals served.

13. Seek out and/or act on opportunities to engage in advocacy efforts that preserve the rights of persons served.

14. Perform other duties and/or complete special projects as may be requested or assigned.

B. Administrative Responsibilities - Team Leader

1. Schedule staff in a manner that provides needed coverage for clients and minimizes overtime pay, while ensuring that ISP outcomes can be adequately achieved.

2. Complete daily quality assurance checks on client notes and goal documentation, medication oversight, high risk plan tracking, and behavior plan tracking.

3. Review staff time records and other documentation per agency timelines as requested, and reviewing for quality and accuracy.

4. Actively participate in client quarterly meetings, team meetings, staff meetings and all other meetings as requested, taking action on all assigned items.

5. Establish monthly activity calendar with each client, including community-based social/recreational opportunities and medical appointments.

6. Provide client-specific and site-specific training to new direct support staff and/or as plans are updated.

7. Complete monthly summaries for clients as directed.

8. Maintain regular communication with supervisor, guardians, families, case managers and other team members.

9. Rotate on-call responsibilities and provide shift coverage in emergency situations.

10. Assist individuals with scheduling and attending medical appointments, medical treatments, and therapies, and forward any related medical documentation to supervisor and/or Noble nurse.

11. Assist supervisor in the oversight of the individual's expenses, ensuring receipts are obtained and appropriate records are kept up-to-date.

12. Responsible for covering all Community Integration sites as needed.

C. Communications Systems/Practices

1. Ensure that all communication takes place in a professional manner, reflecting dignity and respect for persons served.

2. Utilize people-first language in all written and verbal communication.

3. Utilize effective verbal, written and electronic communication in daily interactions and in team, department, and other meetings, to accomplish tasks and clarify information for all internal and external customers.

4. Immediately alert supervisor/manager of any potentially critical issue or crisis situation.

D. Quality/Service Assurance

1. Promote health and safety of all staff and individuals served through adherence to all agency policies and procedures.

2. Maintain all appropriate information in a confidential and professional manner, and in accordance with regulatory guidelines.

3. Adhere to the organization's Code of Ethics and support the identified Position Statements.

4. Model appropriate behavior in interactions with individuals served, staff, family members, and other team members and external customers.

5. Actively participate in personal professional development through use of Performance and Professional Development Plan, training opportunities and interaction with other staff and professionals.

E. Reporting .

1. Utilize identified agency software database to accurately and consistently document and update client demographic information, progress toward outcomes, attendance and services provided as necessary to meet billing/productivity requirements.

2. Utilize electronic time-keeping system to record all time worked.

3. Submit requests for time off in a timely manner.

4. Prepare all necessary reports (i.e. progress notes, monthly reports, incident reports, etc.) according to established timelines and in adherence to agency guidelines.

F. Industry Relations

1. Engage in leadership behavior to contribute to the organization's growth and development and to the provision of individualized supports and services that facilitate personal outcomes for persons served.

2. Provide leadership/mentoring to others through example and the sharing of knowledge and skills, as appropriate and/or requested.

3. Develop and maintain professional relationships with all internal and external customers.

4. Network with agency and other professionals to develop and enhance knowledge, skills and abilities.

Requirements

I. REQUIREMENTS

A. Education/Experience

1. Must be 18 years of age or older

2. Must have high school diploma or G.E.D.

3. Prefer 6 months of work experience in a human services field and/or experience with individuals with disabilities.

B. Business/Technical Skills

1. Must have and/or develop working knowledge and proficiency in Person Centered Planning and Positive Behavior Supports.

2. Ability to learn and effectively utilize identified computer software applications to accomplish tasks.

3. Ability to read, comprehend, interpret and apply information from general procedures, instructions, data and reports.

C. Interaction Skills

1. Oral/written communication skills to clearly and effectively express ideas.

2. Ability to positively participate as an effective team member.

3. Ability to understand and implement changes, as directed, in anticipation of events and circumstances.

4. Customer service, negotiation and networking skills to support individuals served in desired services.

D. Self Management Skills

1. Maintain regular attendance and punctuality and accurately maintain record of attendance.

2. Ability to plan and organize work activities/processes, use discretion and sound judgment, take initiative and demonstrate flexibility to ensure goals are achieved in a timely manner.

3. Cooperative attitude and tolerance for stress when confronted with critical situations.

4. Ability to maintain confidentiality and integrity.

E. General Requirements / Working Conditions

1. Must provide own transportation, have valid driver's license and driving record must meet insurability requirements.

2. Must maintain and provide documentation of auto insurance at limits set by agency.

3. Must maintain CPR and First Aid certification, and must stay current on all other training as defined by state, accreditation body or organization guidelines.

4. Must have ability to lift/move individuals and/or materials weighing up to 75 lbs. frequently.

5. Must have ability to stand, walk, bend, stoop, kneel and reach frequently.

6. Must be able to work flexible hours including weekends, evening and/or overnight shifts. Position requires minimum of working every other weekend (Sat/Sun).

7. While performing the duties of this job, the employee is routinely exposed to moving mechanical parts, and fumes or airborne particles; frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud.