Customer Advocate

San Jose, CA, United States

Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement.

Responsibilities: Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments.

Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity.

Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Participate in ongoing trainings to stay up to date on our products and processes.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40 hours per week*.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications: High School Diploma or equivalent required

Excellent verbal and written communication skills

Ability to maintain a professional and courteous behavior with customers and peers

Ability to work phone, Point of Sale, Microsoft Office, and other systems

Must be at least 18 years of age (19 in Alabama)

Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply)

Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

Six months of customer service and/or cash handling experience

Experience in retail, financial services, loans, banking/bank teller, or service industry

What We Offer: Our Benefits Include*:

A comprehensive new hire training program designed to help set you up for success

Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

Paid on-the-job training & professional development programs

Multiple coverage levels for Medical, Dental, & Vision

Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more

Traditional 401(k) and Roth 401(k) with Company match

Options for Flexible Spending Accounts and Health Savings Accounts

Basic and AD&D Life Insurance

Optional pet insurance

Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance

Paid Time Off (Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)

Diverse Culture and Inclusive Environment

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Compensation

The pay range for this position is $10 to $20 per hour or $15 to $23 per hour in California.

Exact compensation may vary based on education, skill, and experience. The compensation range listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial ® Family of Brands Total Compensation package.

About Us

The Community Choice Financial ® Family of Brands ("CCF" or the “Company”) is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, and Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.