Software Engineer II - CX Customer Care

Seattle, WA, United States

At Qualtrics, we create software the world's best brands use to deliver exceptional experiences, build high-performing teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention - but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities - ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Software Engineer II - Reporting Platform

Why We Have This Role

As a Software Development Engineer on the Reporting Platfrom team, you would apply your distributed-systems knowledge, familiarity with full-stack development, databases, various storage-engines, and web-services design and implementation to build premier software and services.

How You'll Find Success

Strong level of curiosity and interest to learn

Strong ownership and all-in spirit

How You'll Grow Develop the ability to build scalable, fast, and robust customer solutions

Develop familiarity with containerization and full-stack development

Understand the critical use cases of digital experiences, learn what it means to support enterprise level clients

Learn to implement new functionality from provided requirements and specifications

Benefit from working with other engineers, product managers, UX, and more

Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers

Things You'll Do Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems

Implement new features and optimize existing ones to drive maximum performance

Work closely with, and incorporate feedback from other engineers, tech-ops, and product managers

Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers

What We're Looking For On Your Resume Work with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting end user features.

Develop scalable, fast, robust, and rich web-based solutions to solve complex business problems, using the latest frontend and backend technologies

Strong algorithms, data structures and coding background

Experience with continuous delivery, git, test automation and build/deploy systems

Experience building large-scale web applications or distributed services

Experience with MVC and single page application technologies, including AngularJS, Angular2, Polymer, Vue, Ember, React or ReactNative

Experience building high performance RESTful services

Bachelor's degree in Computer Science or related field

3-5 years working in a full stack web engineering position

What you Should Know About This Team

As aSoftware Engineer on our Reporting Platform team, you will apply your distributed-systems knowledge to design and implement scalable web services, participate in frontend development and work with open source software and cloud services. Our Reporting Platform includes a flexible software-framework for building dashboards, software for generating beautiful reports and powerful data analysis and visualization tools.

Our Team's Favorite Perks and Benefits Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.

We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.

On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range

$112,000-$212,000 USD

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