Director - Product Design

New Orleans, LA, United States

Region: New Orleans Region

Facility: Business Office – Benson Tower

Location: New Orleans, LA

Employment Type: Full time

Job Category: IS/IT

Job Number: REQ_00205591

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job contributes to the future product vision of the company to support existing patient care and future endeavors. Leads a product design team and partners with leaders in product management, user research, and engineering to optimize and grow a product design function.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – Bachelor’s degree in design, science, or related field.

Preferred – Master’s degree in healthcare, science, or related field.

Work Experience

Required – 5 years of experience in product-driven and/or creative industry.

Preferred – 3 years of experience in managing creative or product design teams.

Knowledge Skills and Abilities (KSAs)

Must have computer skills and dexterity required for data entry and retrieval of information.

Effective verbal and written communication skills and the ability to present information clearly and professionally.

Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

Strong interpersonal skills.

Fluent in user-centered design principles and concepts of design thinking and ability to apply these methodologies to research and workshops. Ability to launch projects and products demonstrating strategic and creative thinking.

Expert knowledge of creative and product-oriented process and a breadth of digital creative software tools. Proven ability to solve problems conceptually in collaboration with cross-functional groups.

Job Duties

Defines, creates, and drives a proper Product Design operation.

Collaborates with counterparts from iO to define the vision, strategy and design objectives using the needs of the patients and caregivers .

Plays a prominent role in moving from strategy to execution, as well as serving as an internal thought leader and key facilitator of the design process. Drives the execution across a range of design disciplines including production illustration, medical illustration, graphic design, web design, presentations and visual medial such as video, animation, and photography.

Plans and executes continuous improvement of existing systems and services, as well as launch new and innovative cross-platform healthcare experiences.

Builds, scales and mentors a team of high-performing UI/UX designers, UX researchers, visual designers, data visualization designers, and UX writers to serve all of iO and Digital Medicine.

Establishes a comprehensive and cohesive vision for how iO and Digital Medicine products should look, feel and interact with each other (e.g. a design system), as well as an effective strategy for bringing that vision to life within the Ochsner brand.

Establishes and drives a consistent and cross-functional user research & testing practice at iO and Digital Medicine, including managing relationships, contracts, scope, budget, and timelines with 3rd-party user testing vendors

Drives the development of user research and testing plans with cross-functional teams, ensuring the application of findings to create and implement iterative designs ensuring optimal user experience with our products

Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position : Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement , as well as the pay transparency policy for more information.

Affirmative Action Policy Statement

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job contributes to the future product vision of the company to support existing patient care and future endeavors. Leads a product design team and partners with leaders in product management, user research, and engineering to optimize and grow a product design function.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – Bachelor’s degree in design, science, or related field.

Preferred – Master’s degree in healthcare, science, or related field.

Work Experience

Required – 5 years of experience in product-driven and/or creative industry.

Preferred – 3 years of experience in managing creative or product design teams.

Knowledge Skills and Abilities (KSAs)

Must have computer skills and dexterity required for data entry and retrieval of information.

Effective verbal and written communication skills and the ability to present information clearly and professionally.

Must be proficient with Windows-style applications, various software packages specific to role and keyboard.

Strong interpersonal skills.

Fluent in user-centered design principles and concepts of design thinking and ability to apply these methodologies to research and workshops. Ability to launch projects and products demonstrating strategic and creative thinking.

Expert knowledge of creative and product-oriented process and a breadth of digital creative software tools. Proven ability to solve problems conceptually in collaboration with cross-functional groups.

Job Duties

Defines, creates, and drives a proper Product Design operation.

Collaborates with counterparts from iO to define the vision, strategy and design objectives using the needs of the patients and caregivers .

Plays a prominent role in moving from strategy to execution, as well as serving as an internal thought leader and key facilitator of the design process. Drives the execution across a range of design disciplines including production illustration, medical illustration, graphic design, web design, presentations and visual medial such as video, animation, and photography.

Plans and executes continuous improvement of existing systems and services, as well as launch new and innovative cross-platform healthcare experiences.

Builds, scales and mentors a team of high-performing UI/UX designers, UX researchers, visual designers, data visualization designers, and UX writers to serve all of iO and Digital Medicine.

Establishes a comprehensive and cohesive vision for how iO and Digital Medicine products should look, feel and interact with each other (e.g. a design system), as well as an effective strategy for bringing that vision to life within the Ochsner brand.

Establishes and drives a consistent and cross-functional user research & testing practice at iO and Digital Medicine, including managing relationships, contracts, scope, budget, and timelines with 3rd-party user testing vendors

Drives the development of user research and testing plans with cross-functional teams, ensuring the application of findings to create and implement iterative designs ensuring optimal user experience with our products

Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position : Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement , as well as the pay transparency policy for more information.

Affirmative Action Policy Statement

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