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Repeat Consultants
Plano
Job Description Job Description Job Title: Tier II TAC Support Engineer Job Location: Plano, TX 75023 Job Type: 12+ Month Contract Openings: 6 Position Summary: *Provide assistance to NOC (Network Operations Center).* o Assist the Network Deployment team in the integration of new LTE & 5G sites and migration of legacy sites of the RAN equipm
Job Source: Repeat ConsultantsComcast
Plano, TX, United States
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider t
Job Source: ComcastComcast
Plano
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider t
Job Source: ComcastComcast
Plano, TX, United States
Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered
Job Source: ComcastRepeat Consultants
Plano
Job Description Job Description Job Title: Tier II Support Engineer- Verizon Femto Job Location: Plano, TX 75023 Job Type: 12+ Month Contract · Knowledge in either RF or Data networks · Experience with wireless data and IP networks · Experience in system integration and validation · Experience with performance analys
Job Source: Repeat ConsultantsRepeat Consultants
Plano
Job Description Job Description Job Title: Tier 1.5 Support Engineer Job Location: Plano, TX 75023 Shift: Sunday – Thursday from 2pm – 11p For the NMC (Network Maintenance team) · Be able to proactively perform data audit, SW/FW audit, and health check of the servers and sites if needed · Support trials (e.g., Field I
Job Source: Repeat ConsultantsTalus Payments
Dallas
Job Description Job Description Help Desk – Tier I Support Talus Payments is looking for an energetic and organized Help Desk Tier I Support candidate to join our growing team. You will primarily support day to day activities by providing technical support to remote and on-site users including computer applications and end user hardware. Reso
Job Source: Talus PaymentsInsight Global
Plano
Job Description A client of Insight Global is adding a Tier 3 Support Engineer to their team. In this position you will act as a liaison between technical support and engineering teams. You will work with QA teams to improve the automated testing and ensure no further issues occur. We are a company committed to creating diverse and inclusive enviro
Job Source: Insight GlobalPlano
Job Description Job Description Job Title: Tier II NOC Support Engineer
Job Location: Plano, TX 75023
Openings: 5
Position Summary:
*Provide assistance to NOC (Network Operations Center).*
o Assist the Network Deployment team in the integration of new LTE & 5G sites and migration of legacy sites of the RAN equipment into the existing network.
o Generate periodic reports on equipment deployed to determine performance and relate the same to other teams within the organization.
o Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering.
o Troubleshoot network connectivity issues between the core and cell-site routers and their configuration.
o Support the Tier II NOC by answering questions on the Samsung equipment, assisting during trouble shooting, and identifying root cause.
o Manage post migration issues including issue resolution and rescheduling the event.
o Manage escalations from the NOC / NTAC to the Samsung technical assistance and higher level support centers.
o Additional responsibilities would require running reports, tracking escalations and other key performance indicators.
o Develop automation test scripts based on the carrier requirements.
o Analyze carrier requirements and develop test scripts based on these carrier requirements.
o Execute the test scripts developed by them and ensure compliance of test cases with the carrier requirements.
*Provide assistance to TAC (Technical Assistance Center).*
o Review technical training materials. o Research and review new technologies and services
o Ability to assist in the design and create telecommunications systems
o Assist in development, revisions and execution of: scripts, MOPs and ECNs
o Attend in-house training given by TAC training personnel.
Common Essential Duties and Responsibilities for NOC & TAC Telecom Engineers:
o Perform knowledge sharing with all team members to enhance training.
o Providing technical assistance and knowledge to other engineers.
o In-depth analysis and troubleshooting of issues including escalation to senior engineers as required.
o Conduct knowledge sharing with team members during staff meetings.
o Provide training and assistance to customers regarding customer’s telecommunications equipment.
o Working with customers on a day-to-day basis to resolve customer network issues.
o Provide technical support to client and its customers over phone and email.
o Responsible for updating Remedy ticketing systems.
o Assist in physical installations issues on site and remotely.
o Generate customer specific reports to assist in providing network stability.
o Manage Sev1 & Sev2 issues for all carriers.
o Manage all tasks described in Sev1 & Sev2 processes.
o Assist in determining customer network issues; proactively identifying issues and updating team leads, management and engineering teams.
o Foster, supportive and respectful environment for all internal team members and external customers
o Promote open line of communication within the organization.
o Demonstrate Flexibility in performing other tasks and duties required by the customer and management, and ability to support the workload with schedule changes.
o Ability to handle situations on his/her own with little or no supervision.
o Ability to make decisions based on employer, client, and customer priorities
Background and Experience:
• Bachelor’s Degree in engineering (EE, CE, ME, CS) with 5+ years of experience or equivalent work experience required.
• Prior experience in commissioning engineering activities a plus.
• Very familiar with the Wireless Network and Mobile Interworking (Core, BSC, RAN or IP).
Necessary Skills and Attributes: Physical and Mental Demands:
• Provide continuous support to customers 7X24.
• Report to work at prescribed shift change.
• Taking ownership of activities during the shift.
• Work generally is performed in an office or lab environment.
• Operate PC and product test equipment more than 75% of work time.
Email Alert for Tier II NOC Support Engineer jobs in Plano
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