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Michael's
San Leandro, CA, United States
Store - BAY-SAN LEANDRO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard
Job Source: Michael'sFive Below
Alameda, CA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowMichaels Stores
San Francisco, CA, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsEmeryville-3991 Hollis St time typePart time posted onPosted Today job requisition idR00116975 Store - BAY-EMERYVILLE, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together t
Job Source: Michaels StoresPenn Foster
San Francisco, CA, United States
About the Team The New Verticals team is building and scaling new ways to delight our customers leveraging the DoorDash platform. New Verticals include the DashMart, convenience, alcohol, grocery, and retail businesses. About the Role As a member of the New Vertical Consumer S&O team, this associate manager will be responsible for coordinat
Job Source: Penn FosterNourish
San Francisco, CA, United States
[Full Time] Customer Experience Manager at Nourish (United States) | BEAMSTART Jobs Customer Experience Manager Nourish United States Date Posted 17 Nov, 2022 Work Location San Francisco, United States Salary Offered $90000 — $120000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1 available
Job Source: NourishTorani, Inc
San Leandro, CA, United States
Position: Manager of Customer Experience Location: San Leandro, CA Manager of Customer Experience Torani is a purpose driven, people focused company with a passion for flavoring beverages across the globe. For almost 100 years we’ve been reimagining how to flavor beverages and we’re looking for a Manager of Customer Experience to support our g
Job Source: Torani, IncMichaels Stores
Emeryville, CA, United States
**Customer Experience Manager** **Customer Experience Manager** **To review a comprehensive list of benefits, please visit** Store - BAY-EMERYVILLE, CA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!** **Michaels is an Equal Opportunity Employer
Job Source: Michaels StoresGetaround Inc.
San Francisco, CA, United States
???? **Privacy Notice** **Customer Experience Operations Analyst (Remote)** San Francisco, CA / Customer Experience / Full-time Getarounds Customer Experience organization is focused on delivering fast and fair service for Getarounds Hosts and Guests. The organization takes a customer-centric, proactive approach to engaging, educating and empower
Job Source: Getaround Inc.San Francisco, CA, United States
**Customer Experience Operations Manager**
San Francisco, CA or Open to Remote in the US / Customer Experience / Full-time **Our Growth Mindset (The Mission):** Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.
**The Curriculum (Your Role):** As a Customer Success Operations Manager, you will be a strategic partner to the Customer Experience Team for operational and CRM initiatives. Reporting into the VP Of Customer Experience, this role will work closely with leaders in Customer Success, Services, and Revenue Operations to drive the effectiveness and efficiency of our Customer Success team, define and measure customer success objectives and build customer experience strategy. A core part of this role will be to develop and scale the operational foundation and systems to drive the success of our teams, optimize renewal management, maintain data governance and reporting, and gather system requirements to implement new workflows on our Customer Success platforms.
**Your Classmates (The Team):** Youll collaborate cross functionally with our Support, Services, Customer Success, and Revenue Operations team to identify trends, implement processes, and report out on progress as you manage our key reporting and workflows. **Subject Matter (Your Responsibilities):**
+ Own metrics definitions across the Customer Success team, and the associated reporting and dashboards needed by team members at the Rep, Manager, and Leadership level
+ Execute initiatives to capture customer feedback like Net Promoter Score surveys
+ Track leading indicators of retention, renewals management, adoption, utilization, growth and NPS. Develop analytical insights that drive recommendations for action around risk mitigation.
+ Conduct quarterly churn and customer health analysis to identify trends and surface meaningful insights to drive go forward CS strategy
+ Build key operational processes to surface data, mitigate risks, and drive customer growth.
**Prerequisites (The Requirements):**
+ 4+ Years of experience with at least 2+ years in Customer Success Operations or Revenue Operations
+ Excel expertise (pivot tables, vlookups, modeling, analytics)
+ Salesforce administration/reporting experience with the ability to design and implement an excellent SFDC solution to solve a business problem
+ SaaS industry experience (recurring revenue)
+ Experience implementing and administering Customer Success platforms (ex. Gainsight, Totango)
+ Experience with Zendesk
+ Experience with SQL and data visualization tools (Tableau/Retool) is a plus
+ Experience with project management methodologies(agile, waterfall, scrum)
We are well funded and have an experienced team. Work with the creators & leads of Google Calendar, Picasa, Maps, Facebook Platform, and Twitter. We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users. We prioritize work-life balance and actually walk the walk -- we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use. We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, and charitable donation match.
Don't let the confidence gap get in the way of applying! We'd love to hear from you.
Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Email Alert for Customer Experience Operations Manager jobs in San Francisco, CA, United States
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