System Administrator Level 1

Cambridge, MA, United States

ABOUT THE CITY: The City of Cambridge is a diverse and vibrant community that people of different ethnic, racial, religious, national, and other backgrounds call home. We take pride in our city's diversity and strive to create a workplace that is reflective of the community we serve. The city is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. We seek to hire, develop, and advance individuals who value antiracism, diversity, equity, and inclusion (ADEI), and are committed to embedding ADEI best practices and tenets in all aspects of our work.

ABOUT THE DEPARTMENT: The Emergency Communications Department serves as the communications and technological link between Fire, Police, Emergency Medical Services (EMS), and mental health support resources for those who live, work, and visit the city. The department provides communication and information technology services needed to preserve life, conserve property, and build long term relationships with the public. We are proud to support public safety and community initiatives to enhance services to those who request them.

ABOUT THE ROLE: Working at the direction of the Public Safety Infrastructure Manager, responsible for conducting activities related to systems management, monitoring/alerting/logging, service management, incident management, outage reporting, configuration management, and change management. The Systems Administrator identifies and plans system-related implementations, changes, and enhancements in a proactive manner to position Public Safety staff and end-users for success. Responsibilities include but are not limited to understanding and adhering to City and Public Safety Information Technology standards, policies, and procedures, as well as training best practices. TheSystems Administrator researches and analyzes issues, recommends the best course of action on resolving issues, and carries out associated tasks to resolve issues. The incumbent is also responsible for making independent decisions within the context of representative duties and primary job focus and scope. The Systems Administrator uses judgment in identifying issues, analyzing proposed solutions, and developing recommendations which support management decisions, the Public Safety Department missions, and the best interest of end-users.

Responsibilities include, but are not limited to the following:

Administer all Public Safety operating systems.

Responsible for upgrades and installing patches on operating system and applications.

Responsible for backups and everyday maintenance of servers.

Responsible for troubleshooting and resolving system problems.

Responsible for packaging for desktop applications.

Provide support to department technical users.

Work closely with the Public Safety Infrastructure Manager, Application and Database Manager, Radio & Telecommunications Manager, and Manager of Technical Support.

Perform related duties and responsibilities, as assigned by their supervisor.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

MINIMUM REQUIREMENTS: Three (3) years of experience performing systems administration duties in a mid-size organization.

Bachelor's degree in information technology, or equivalent combination of education, experience, and training.

Excellent Communication and Organizational Skills

Self-Motivated, ability to work with minimal supervision

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge and experience working with various technologies including, but not limited to: Microsoft Server 2008 R2, 2012 R2, 2016, 2019

Microsoft Active Directory Domain and Microsoft Group Policy

Enterprise Microsoft 365 Exchange & Azure

Microsoft Windows 7, 8, 10 and Mobile Operating Systems

Extensive knowledge of endpoint security

Microsoft SharePoint and M365 Teams

Microsoft SCCM Configuration Manager

Intel Server setup and support

Strong understanding of Server Virtualization (VMware/ESXi/Hyper-V)

Enterprise SAN and NAS technologies

Enterprise package deployment

Enterprise asset management

Mobile device management (Android, and iOS as well as VMware Workspace -MDM.)

Power shell and basic VB scripting

Network management and troubleshooting (Juniper, Palo Alto etc.)

Additional network related system support (mobile VPN, Web content filtering etc.)

VOIP telephone system support and maintenance (Nortel/Avaya PBX)

Physical security access control and IP camera systems and associated hardware and software

Ability to select and apply industry standard best practices.

Ability to conceptualize the role of technology across Public Safety and its relationship in the implementation of other programs and initiatives.

Ability to demonstrate strong business analysis skills.

Ability to work as part of a diverse and highly technical team and build collaborative relationships within teams.

Ability to communicate effectively with vendors and staff to facilitate the successful completion of representative duties and other assigned tasks.

The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PHYSICAL DEMANDS/WORK ENVIRONMENT: Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to off-site meetings. Work is conducted primarily in an office environment with fluorescent lighting, air conditioning, computers, and other standard office equipment, but also involves meetings in other offices or facilities.

BENEFITS SUMMARY: Competitive health, dental, and vision insurance

Vacation and Sick leave eligible

Paid Parental Leave

Sick Incentive Pay Eligible

3 Personal days

14 Paid Holidays

Management Allowance, $2,700/year

Discounted MBTA monthly pass, Bluebikes membership and EZRide Shuttle pass

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application: Resume

Cover Letter