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Marriott International Inc
Cambridge, MA, United States
Job Number 24108296 Job Category Rooms & Guest Services Operations Location Residence Inn Boston Cambridge, 120 Broadway, Cambridge, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-ou
Job Source: Marriott International IncAccorHotel
Boston, MA, United States
Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitm
Job Source: AccorHotelDoubleTree Boston North Shore
Danvers, MA, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: DoubleTree Boston North ShoreWestin Boston Seaport District
Boston, MA, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Westin Boston Seaport DistrictHyatt Place Braintree
Braintree, MA, United States
About Us: Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located 15 minutes from many things to do in the Boston area, our Braintree hotel is central to city attractions. Nearby are hometown favorites like the JFK Presidential Library &
Job Source: Hyatt Place BraintreeAimbridge Hospitality
Danvers, MA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityCSM Corporation
Winchester, MA, United States
** Front Desk Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT03464 Showing 1 location **Job Details** **Description** This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the companys standards of quality and professionalism
Job Source: CSM CorporationBuffalo Lodging Associates
Canton, MA, United States
Homewood Suites by Hilton -Boston/Canton-50 Royall Street, Canton, MA 02021 We are currently looking for a Front Desk Agent to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens.We are just south of Boston , you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute dr
Job Source: Buffalo Lodging AssociatesBoston, MA, United States
About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Salary Range: $70K-$80K/Annum
Job Description: Service Desk will act as the single point of contact for client end users who experience issues using their computer, office IT products and services.
Service Desk will support Client users through Phone call, Chat, Email
Service Desk will engage the appropriate resolver group in scenarios where there is no valid Level 1 SOP or knowledge article or once it determines the issue cannot be resolved via Service Desk or the issue is required to be handled by a specific resolver group. Any assignments of Service Tickets will be reflected in ITSM Tool.
Service Desk will actively monitor the end user's tickets assigned to other resolver groups within ITSM Tool and publish reports outlining open tickets by assignment group.
Participate in progress reviews, as required by Client, to demonstrate performance of the Service Desk obligations.
Service Desk performance reporting (Weekly, Fortnightly, and Monthly) as needed by Aptia.
Provision and management of L0 support (end-user self-help) for in-scope systems as specified by and agreed with Client. T
he Level 0 support provided will include the following or any other service mutually agreed:
• Account administration; and
• User self-help.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]
Email Alert for Service Desk Agent jobs in Boston, MA, United States
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