Operations Supervisor

Concord, CA, United States

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

We're Hiring for an Operations Supervisor in Concord, CA!

Transdev is proud to offer:

* $54,000-62,000/ year based on experience

* Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

* Paid time off & vacation.

The Operations Supervisor is responsible for managing and oversight of the operations, while acting as the Transdev liaison between the Client's program managers, Big Star Transit (Subcontractor) and Transdev employees. They manage Operators, Reservation Team, Dispatch Team and Scheduling Team and ensure efficient delivery of the missions requested by our Clients.

You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for our community and the world. The Supervisor play an important role in enabling the client to achieve its KPI goals while also being ADA compliant.

Transdev shares the client's commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.

Responsibilities:

* Operate and Maintain Transdev's high standard of safety

* Run monthly, weekly, and daily Reports to ensure service is up to Client's standards

* Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.

* Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints

* Monitors and records operator/call center absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with CBA & company policy.

* Advises OM of individual situations that require further attention.

* Results driven and capable of translating Call Center reports and client deliverables, KPI and metrics to daily performance

* Perform Monthly Call Center evaluations along with proper coaching

* Train and Assist team members with career development

* Communicate announcements to the team and lead monthly department meetings with Call Center staff

* Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution

* Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives

* Maintain high degree of confidentiality of all information

* Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing

* Responsible for covering any day to day operational needs in case of call outs or staff shortage

* All other duties as required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 308

Pay Group: DP0

Cost Center: 680

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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