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Forsta
Chicago, IL, United States
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve cli
Job Source: ForstaForsta
Chicago, IL, United States
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve cli
Job Source: ForstaNova Measuring Instruments
, IL, United States
The “ TSMC Application Team” at Nova is looking for a job title to “Creative and Pro-active Field Application Specialist.” Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manu
Job Source: Nova Measuring InstrumentsPress Ganey
Chicago, IL, United States
Job Description The Application Specialist is a client facing position. The Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsib
Job Source: Press GaneyPress Ganey Associates, LLC
Chicago, IL, United States
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industrie
Job Source: Press Ganey Associates, LLCForsta
Chicago, IL, United States
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve cli
Job Source: ForstaPress Ganey Associates, LLC
Chicago, IL, United States
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries
Job Source: Press Ganey Associates, LLCPress Ganey
Chicago, IL, United States
Job Description The Application Specialist is a client facing position. The Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsib
Job Source: Press GaneyChicago, Illinois
Job Description
The Application Specialist is a client facing position. The Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With knowledge in PG applications and business procedures, they are responsible for gathering client specific requirements to configure platforms for surveying.
The Application Specialist should feel comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.
This role can be in either Chicago or South Bend and will be a hybrid position with the employee expected to be in the office 3 days a week.
Duties and Responsibilities
Work within the Application Support team to address client data, surveying, and reporting requests
Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements
Capture client requirements to appropriately configure products to meet client needs
Offer clients best practice workflow design and associated application configurations
Use tools to configure, test and validate all patient experience products
Responsible for client support throughout the implementation or on-going support cycle
Prioritize workload and manage timelines to meet client target dates for projects and implementations
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed
Email Alert for Application Specialist jobs in Chicago, Illinois
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