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Customer Service Representative

Houston, TX, United States

** Customer Service Representative**

**Job Category****:** Customer Service & Sales **Requisition Number****:** CUSTO01108 Showing 1 location **Job Details**

**Description**

**What Were Looking For**

Looking for energetic, self-starters to work in a fast-paced Service and Sales environment. Someone that can provide exceptional Customer Service in an upbeat and positive manner as well as provide information and sell our products, services and events building a positive customer experience.

**What You Will Do**

Respond to customer inquiries via telephone(incoming/outgoing), chat, and email for the USA and Canada

Analyze a customers service needs and provides a one stop resolution

Research and resolve customer complaints to ensure customer satisfaction

Transfer technical questions through a Messaging System

Place orders, relays product availability and track packages

Promote PCCA products, services, and events when applicable to customers on incoming calls

Initiate calls to current customers through call campaigns promoting and selling products, services and events

Meet and exceed assigned goals through upselling, appreciations and quoting opportunities

Assist and work in tandem with the Sales and Marketing Teams

Attend seminars and trainings as needed providing support to customers and other PCCA departments

Utilize a CRM to record activities and opportunities

Maintain a basic understanding of the US pharmacy community

Process returns and credits within company guidelines

Guide members on our Members Only Site and provides online support

Submit sourcing requests for the items not currently available on behalf of a customer request

Assist with customer set-up for non-members

Assist with special projects, as assigned

**Who You Are**

High School Diploma or equivalent

One year of experience in Customer Service

Exposure to sales techniques, i.e. up selling and cross selling

Prior experience in a service environment using a Customer Relationship Management (CRM) system

Must be a team player to strive to contribute to the success of the team and to the company, self-motivated and self-starter

Must be able to problem solve, multi-task and prioritize responsibilities

Excellent verbal, listening and written communication skills

Ability to effectively communicate in person, via the telephone and in writing, i.e. excellent grammar, spelling, word usage

Ability to pay attention to detail

Ability to be flexible and adapt quickly to change while delivering legendary service in a constantly evolving industry

Entry to intermediate level computer skills in Microsoft Word, Outlook and the Internet

Exposure to a high-volume call center environment, a plus

Entry level experience in Microsoft Excel, a plus

**Who We Are**

PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Incorporated in 1981 by a network of pharmacists, PCCA has supported pharmacy compounding for more than 37 years. Learn more at www.pccarx.com.

**Skills**

**Preferred**

**Written Communication** *Advanced* **Customer Service** *Intermediate* **Verbal Communication** *Advanced* **Team Oriented** *Advanced* **Customer Support** *Intermediate* **Decision Making** *Intermediate* **Communication** *Advanced* **Caring** *Advanced* **Active Listening** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

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