Guest Room Attendant

Washington, DC, United States

JOB OVERVIEW

The Guest Room Attendant will be responsible for providing our guests with clean and appealing guest rooms and hallways. Responsible for providing clean and welcoming public areas throughout the hotel. Reporting to management when items in the guest room or hallways are out of service or need replacing.

ESSENTIAL SKILLS

Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.

Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

Ability to communicate calmly with irate Guests, co-workers or managers in sometimes tense situations.

Ability to perform job functions with minimal supervision.

Ability to work cohesively with co-workers as part of a team.

Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.

Ability to meet or exceed productivity and performance standards and complete tasks as assigned by manager.

Ability to understand and carry out instructions in verbal, written or diagram form.

Ability to understand Guests' service needs.

Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.

Ability to interact with people, particularly in resolving complaints and problems.

JOB DUTIES Keep work area clean and neat, free from dust and litter.

Loads carts with supplies needed to perform duties.

Cleans all guest rooms as assigned within the required time limit. Duties in each room include:

Change bed linens and makes bed.

Vacuum carpet. Moves furniture as needed to clean.

Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.

Clean mirrors, surfaces, windows, walls, etc.

Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.

Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.

Empties wastebaskets.

Ensure guest room set up complies with standards.

Reports any discrepancies in room status, why room was not completed, etc. to Inspector.

Turns in all Lost & Found items following the standard procedures.

Fills out assignment sheet as each room is completed.

Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.

Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

Be a team player and encourage the teamwork attitude among staff.

Attends department and as necessary, inter-departmental meetings.

Notify management of any pertinent information related to shift activities.

Be knowledgeable in all hotel emergency procedures.

Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

Ensures total guest satisfaction.

Follow manager's instructions and performs other duties as directed or assigned.

Assist in safety and maintenance by tracking items in HotSos for relevant department

Utilize Room Expediter (REX) system

Keeps white room clean at all times

Assists with cleaning and organizing store room as needed.

Cleans ceilings.

Strip and make rollaway beds.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Constantly. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Constantly. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Constantly. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Occasionally.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Frequently. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Constantly. Pushing carts and vacuum.

LIFTING/CARRYING: Constantly. Lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Occasionally required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Occasionally required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

COMPENSATION

Pay: $26.00 per hour

BENEFITS

Medical, dental and vision are offered through the CBA benefit plan.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] or call 202-484-1000 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)