Utility Industry Associate Director (Customer Experience)_

Charlotte

We are:

Accenture Strategy & Consulting, Utility Industry, Retail Energy and Customer Service Practice helps energy providers around the world to reimagine, transform and grow their business and create new value propositions, revenue streams, commercial models and ecosystems. We are powering the progress to a safe, connected and sustainable planet. Every day, we work with the largest electric, gas and water utilities to deliver innovative solutions and help them become more efficient, reliable, environmentally friendly and safer places to work. We co-create the future with our clients at Accenture Innovation Hubs around the world and work alongside our clients to bring the future to life in the core of our client's operations. We are the marketplace leader in modernizing the Customer Experience network, delivering next level of connectivity between marketing, operations and technology that goes beyond the commodity. Our utility clients are looking for bold solutions in the era of rapidly changing technology, policy and workforce innovations. Are you the leader who wants to reinvent the Utilities' Customer Experience and empower our clients to create a clean, sustainable and connected world? Join a team of industry practitioners with global footprint and local camaraderie. Visit our site to learn more about Accenture Strategy & Consulting (ccenture.com/us-en/industries/utilities-index) Utilities Practice.

Being part of Accenture Strategy & Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led company that works at the heart of our clients’ organizations so that no matter how complex the business challenge, we face the future with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You’ll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you’ll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn’t happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.

The Work:

+ Understand client challenges and articulate the value of transformation in terms of business outcomes

+ Bring thought leadership on most critical issues Utilities face today and in the future

+ Constantly learn and bring new technologies and innovative solutions to our clients

+ Champion people on your team to succeed professionally and personally

+ Foster trusted advisor relationships with clients from strategy to technology; from the C-Suite to the front line; for business and IT

+ Integrate business data to discover new insight and enable evidence-based business decisions

Please note we are open to hiring in most major cities across the

Here's what you need:

+ Minimum of 7 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery

+ Minimum of 5 years of experience in a technical advisory or consulting role

+ Minimum of 3 years of functional experience with either an SAP or Oracle platform.

+ Expertise in Meter to Cash operations, functions and technologies

+ Expertise in major Customer Transformation and technology implementations (e.g. CIS replacements)

+ Bachelor’s degree

+ Ability to travel 50% or more, as needed.

Professional Skill Requirements:

+ You improvise and adapt to lead clients and teams through change and ambiguity

+ You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property

Our Commitment to You:

Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement. You’ll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects. Opportunities to learn daily through training, assignments, and collaborating with experts across the company. Access to leading-edge technology.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (ccenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $161,200 to $434,000

Colorado $161,200 to $375,000

District of Columbia $171,700 to $399,300

New York $149,300 to $434,000

Maryland $149,300 to $347,200

Washington $171,700 to $399,300

#LI-NA

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