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Beth Israel Lahey Health
Burlington, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The CVO Database Analyst shall be accountable for day-to-day maintenance, support, training, and optimization of the
Job Source: Beth Israel Lahey HealthMillennium Training Institute
Woburn, MA, United States
How to Land a Career in Computer Science The ever-increasing changes in the computer industry have created a demand for people who have the knowledge and skills to install, configure, and troubleshoot microcomputers and networking systems. Students must also be able to readily adapt to changing networking and operating systems environments. Our PC
Job Source: Millennium Training InstituteLowell Community Health Ctr
Lowell, MA, United States
Description Lowell Community Health Center IT Support Specialist Job Description Template Job Title: IT Support Specialist Department: IT/IS Reports To: Information Technology Manager FLSA Status: Non- Exempt Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recog
Job Source: Lowell Community Health CtrDGI Communications
Billerica, MA, United States
Billerica, MA | Full Time **Onsite Support Specialist Technology** **JOB SUMMARY** The Onsite Support Specialist provides direct onsite assistance and technical support to our clients staff and employees, supplying a range of support focused tasks on the integrated Audio-visual systems and conferencing systems. The successful person will be expecte
Job Source: DGI CommunicationsEmerson Hospital
Concord, MA, United States
IT Support Specialist Job Ref: 29918 Category: Information Technology Location: Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742 Department: I.S. / Telecom Schedule: Full Time Shift: Day shift Hours: 7:00am - 3:30am IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist h
Job Source: Emerson HospitalZOLL Medical
Chelmsford, MA, United States
Resuscitation At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditi
Job Source: ZOLL MedicalTulley Corporate
Nashua, NH, United States
Job Description Job Description Description: Job Summary: The ideal candidate starts with a good understanding of Windows desktop and application support, basic but solid skills (DHCP, DNS, TCP/IP, Windows Domains, MS Office, iPhones), good people skills, and a solid work ethic. The IT Support Specialist will provide technical support to internal
Job Source: Tulley CorporateTulley Corporate
Nashua
Job Description Job Description Description: Job Summary: The ideal candidate starts with a good understanding of Windows desktop and application support, basic but solid skills (DHCP, DNS, TCP/IP, Windows Domains, MS Office, iPhones), good people skills, and a solid work ethic. The IT Support Specialist will provide technical support to internal
Job Source: Tulley CorporateLowell, MA, United States
Description
Lowell Community Health Center
IT Support Specialist Job Description Template
Job Title: IT Support Specialist
Department: IT/IS
Reports To: Information Technology Manager
FLSA Status: Non- Exempt
Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency. With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.
Summary: Under the direction of the Information Technology (IT) Manager, the IT Support Specialist provides a broad expertise of system knowledge for technical support to computer system users who contact the IT Help Desk. The IT Support Specialist also supports other IT operations as needed.
Essential Duties and Responsibilities:
Provides Tier 1 & 2 user support for onsite and remote users.
Monitor helpdesk system for tickets and resolve in a timely manner.
Manage user accounts in a Windows environment with Office 365.
Install, and troubleshoot computer software, including all Microsoft365 suite, Epic, browser plug-ins and others.
Must possess healthcare EMR system knowledge and understanding.
Ability to work independently with good troubleshooting skills to exhaust all possible options to resolve issues before escalating to higher tier support.
Maintain documentation on hardware and software configuration, network configuration, and computer inventory.
Maintains knowledge base in Helpdesk platform.
Ability to prioritize tasks and manage competing demands.
Perform client support of desktop applications.
Maintain diagnostic skills in supporting Cloud based applications.
Knowledgeable in supporting VoIP /3CX systems
Troubleshoots desktops, laptops/tablets, mobile devices, and printers.
Communicates with department managers on following up requests.
Functions as gate keeper of creating and terminated users account throughout multiple platforms.
Assists with coordinating equipment repairs with vendors.
Assists with training users on software applications.
Monitor and following up on security alerts including UPS reports, e-mails logins, accounts login and system alerts.
Report to with Lead IT Support staff in prioritizing and completing support requests.
Coordinates request appropriately to other team members.
Maintains IT equipment inventory.
Utilizes Help Desk software to log support activity and monitor trends.
Provides on-call/ afterhours IT support on rotation.
Maintains knowledge of relevant state-of-the-art technology, equipment, and systems.
Performs other duties as assigned.
Basic Qualifications:
Three years of IT Help Desk and/or Desktop Support
Bachelor's degree in related field Preferred
Knowledge on MS Windows X, MS Office 2016/O365, MS Servers 2012r2/2016/2019 and MS Active Directory
Knowledge of networking fundamentals and be familiar with the OSI model
A Microsoft Certified Technology Specialist (MCTS) certification, CompTIA A+ or CompTIA Network+ certification is a plus
Lowell CHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Email Alert for IT Support Specialist jobs in Lowell, MA, United States
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