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Idera, Inc.
Austin
Job Description Job Description Product Architect TestRail helps quality assurance (QA), engineering, and development teams speed up testing, improve product quality and ship releases faster. More than 10,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon trust TestRail to power their QA and test management processes.
Job Source: Idera, Inc.Idera, Inc.
Austin, TX, United States
Product Architect TestRail helps quality assurance (QA), engineering, and development teams speed up testing, improve product quality and ship releases faster. More than 10,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon trust TestRail to power their QA and test management processes. The Product Architect owns all t
Job Source: Idera, Inc.Embarcadero Technologies
Austin, TX, United States
ABOUT TESTRAIL TestRail helps quality assurance (QA), engineering, and development teams speed up testing, improve product quality and ship releases faster. More than 10,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon trust TestRail to power their QA and test management processes. THE ROLE The TestRail Solution Archi
Job Source: Embarcadero TechnologiesBrilliant Earth
Austin
Job Description Job Description Customer Experience Manager - Austin The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the team’s lea
Job Source: Brilliant EarthMotorola Solutions
Austin, TX, United States
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Job Source: Motorola SolutionsFive Below
Sunset Valley, TX, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowBrilliant Earth
Austin, TX, United States
Customer Experience Manager - Austin The Customer Experience Manager will build,leadand mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Conciergesresponsible formeeting quarterly sales targets anddelivering exceptional service to Brilliant Earth customers. As the team’sleader, you will foster an environment of pa
Job Source: Brilliant EarthFive Below
Austin, TX, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowAustin, TX, United States
**Idera, Inc.**
**Customer Experience Manager - TestRail**
**Austin, TX - Full Time**
About the role:
This is an exciting opportunity to work with a market leading SaaS tool and help scale a mature technology business. As the TestRail Customer Experience (CX) Manager, your mission is to optimize the relationship between TestRail and our customers. You will do this by developing and implementing customer experience strategies designed to increase adoption, accelerate activation, and boost customer satisfaction.
This role reports directly to the TestRail General Manager and is part of the TestRail Leadership Team. Given the nature of the role, you will work closely with all of our functional teams (especially Customer Success, Marketing, Sales, and Product) to improve the customer journey and enhance TestRails reputation.
**What youll do:**
* Lead the organization to create and deliver incredible user experiences
* Design tight feedback loops across our customer facing teams and Product teams to reduce customer friction
* Always keep our customers top of mind. You will hold the rest of the team accountable for high standards of customer experience
* Improve our customer onboarding experience and utilize in-product tools to shepherd customers towards activities that we know correlate with increased conversion and expansion
* Your #1 metric in this role is NPS, but never in a vacuum. We love data and track everything at TestRail, so well view NPS by industry, customer size, and associated revenue...always keeping our net revenue retention top of mind
**About you:**
* You have 3+ years experience in customer/user experience roles that directly support customer needs, preferably in high-growth technology companies
* You are customer obsessed. You care deeply about the customer experience and go the extra mile to help users solve problems
* You have an ability to execute on and deliver complex projects involving multiple stakeholders
* You are incisive about breaking down problems and excel at using data to drive decisions (even when the data is not perfect)
* You question the first or easiest answer and enjoy going deeper to find the edge cases. Youre rigorous when designing new processes and put a high bar on the quality of your deliverables
* You move fast, love the Pareto principle, and are focused on results. Bonus points for understanding an OODA Loop
About TestRail:
TestRail helps quality assurance (QA), engineering, and development teams speed up testing, improve product quality, and ship releases faster. More than 10,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon trust TestRail to power their QA and test management processes.
An Equal Opportunity Employer - Females, Minorities, Veterans, Disabled and Other Protected Groups.
By clicking on the Apply Now button, you understand and agree that the use of Idera's website is subject to Idera Terms of Use and Idera's Privacy Statement, including the fact that Idera and its subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.
Idera, Inc and it's subsidiaries are committed to respecting and protecting the privacy of its customers, job applicants, partners and website visitors. For more information about our Privacy Statement, please go to https://www.idera.com/legal/privacystatement . By clicking on the Apply Now button, you understand and agree that the use of Ideras web site is subject to Idera Terms of Use and Ideras Privacy Statement, including the fact that Idera and it's subsidiaries may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Idera and it's subsidiaries.
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Customer Experience Manager - TestRail jobs in Austin, TX, United States
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