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US News
New York, NY, United States
Description U.S. News & World Report is a multifaceted digital media company dedicated to helping citizens, consumers, business leaders and policy officials make important decisions in their lives. We publish independent reporting, rankings, data journalism and advice that has earned the trust of our readers and users for nearly 90 years. Our plat
Job Source: US NewsTOKY
Little Ferry, NJ, United States
Join Our Creative Team at TOKY Are you passionate about solving complex branding and business strategy challenges? Do you thrive in a dynamic environment where creativity meets strategy? Welcome to TOKY, a nationally recognized creative and strategic communications firm that transforms brands and elevates businesses. Be Part of Our Journey We're on
Job Source: TOKYBotrista
, United States
About Us: At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button. Awarded as one of the Best California Startups in 2023, our beverage solution has created a
Job Source: BotristaAston Carter
New York, NY, United States
Job Title: Account Manager Schedule: Hybrid Monday - Friday (40 hours) Location: Manhattan, NYC Job Type: 11 Month Contract (possible extension or conversion) Description: In this Individual Contributor role, you will serve as the face of Amazon to a portfolio of Delivery Partners (DP) assigned to delivery stations in a pre-defined region. Yo
Job Source: Aston CarterinspHire Ltd.
New York, NY, United States
A company that was incorporated in 2017 to create highly-innovative, land-based electronic gaming machines is looking for an Account Manager to create long-term, trusting relationships with its customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sal
Job Source: inspHire Ltd.Sun Pharma (Taro Pharma)
Ardsley
Responsible for direct contact with customers for the purpose of increasing sales and managing all aspects of customer relationships while meeting all reporting, budgeting, and forecasting requirements for assigned territory Duties and responsibilities Share retailer insight, trends and directions with marketing team to collaborate on product dev
Job Source: Sun Pharma (Taro Pharma)Leading Edge Administrators
New York, NY, United States
Job Summary: The Account Manager is a technical resource to clients and prospects who is responsible for the ongoing management of assigned clients. This position coordinates internally to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met for the life of the plan. The Account Manager will proac
Job Source: Leading Edge AdministratorsThe Fader Inc
New York, NY, United States
The Account Manager manages client campaigns from the pitch and conceptualization phase through to production and execution. They develop ongoing strategies and create post-campaign recaps. The Account Manager assists in the development of business and marketing strategies, and networking and relationship building with current and prospective clien
Job Source: The Fader IncLittle Ferry, NJ, United States
Who We Are
PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You Will Do
The Client Delivery Lead will be responsible for working with PCMI clients as their single point of contact for project and service delivery related items. This includes working with internal teams and advocating for your client, while maintaining effective communication throughout.
In this role, you will:
Manage service delivery for a collection of accounts.
Establish and build strong client relationships with your counterpart at the client’s organization to establish clear lines of communication and build trust.
Develop a deep understanding of your clients use cases and configuration. Ensure a smooth transition of your client from the implementation team to you.
Serve as a single point of contact for client delivery related items, managing all communications within PCMI and with the client for the same.
Prepare for and present delivery updates at client meetings and open item reviews at internal meetings. Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via audio and video calls and in person.
Manage client expectations for project and service delivery and deliver on them.
Respond to high level technical questions, support escalations, and requests for new features or projects.
Review release notes with client and provide an impact analysis for including any potential impacts to client workflows, integrations, or reports.
Coordinate and provide support for User Acceptance Testing. Review defects and develop resolution plan.
Coordinate the scheduling of production releases to client’s environment. Obtain client sign-off for production release.
Manage monthly billing process including comparing actual hours spent compared to estimated hours and SOW.
Surface client business needs or product suggestions and successfully communicate them to the product team.
Describe and suggest new features or functionality that would provide value to your clients. Close expansion opportunities independently or in collaboration with Sales.
Collaborate with the Customer Success Manager for your accounts to contribute accurate and timely information to account plans.
Review client requirements for enhancement requests in coordination with the product team and provide estimates.
Create SOW and obtain sign-off from client and PCMI. Communicate relevant information to Sales and Finance for proper billing and forecasting.
Create a requirements document for low complexity requests to be used by PCMI Developers.
What You Will Need to Join Our Team
Experience
Bachelor’s degree in business or related field or equivalent work experience.
3+ years of experience in an Account Manager, Project Delivery, or Customer Success type role in a Software as a Service (SaaS) related industry.
Ability to communicate with C-Level executives in a professional manner.
Experience supporting external clients and cross-collaboration teamwork.
F&I Admin, Service Contracts or Extended Warranty experience or InsureTec, preferred.
Strong aptitude for technical software products.
Knowledge of best practices in customer service and project delivery.
Experience with Jira, preferred.
Why Work For Us
Competitive Compensation
Health, Dental & Vision Insurance
Short & Long Term Disability Insurance
Flexible Spending Account (FSA)
Voluntary Life Insurance
401k with Company Match
Paid Time Off
10 Paid Holidays
Paid Parental Leave
Commuter Benefits
Annual Bonus Program
Professional Development Opportunities & Certification Bonuses
Employee Events
Office in Park Ridge, IL - Convenient location to Blue Line
Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.
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Email Alert for Account Manager jobs in Little Ferry, NJ, United States
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