Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Clean Power Alliance
Los Angeles, CA, United States
Job Description Job Description Who We Are Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 35 communities within Los Angeles and Ventura counties and the 4th largest electricity provider in the State of California. We provide clean renewable energy at competitive rates to over
Job Source: Clean Power AllianceKaiser Permanente
Pasadena, CA, United States
Description: Job Summary: Receiving oversight from the Quality Coordinator, and reporting directly to the Assistant Area Administrator, the Quality Program Analyst-Care at Home maintains ongoing quality and performance improvement projects. Participates in risk management and identification of patterns and trends in patient care problems. Monito
Job Source: Kaiser PermanenteInfinite Computer Solutions
, CA, United States
16916BR California Job Description Monitor and measure the quality of inbound and outbound customer service calls. Prepare and present audit reports for management to identify issues and performance Assist with feedback and training of L1 / L2 representatives who have contact with members. Developing and implementing quality control audit plans
Job Source: Infinite Computer SolutionseSystems Inc.
Los Angeles, CA, United States
Job Description Job Description We are seeking a detail-oriented and experienced Remote Quality Analyst to join our Quality Assurance team. The ideal candidate will be responsible for ensuring the quality of our products and services through thorough testing and analysis. This remote position offers the opportunity to work from anywhere while ma
Job Source: eSystems Inc.Roth Staffing
, CA, United States
Help Make a Difference in People’s Lives – Join the #1 Staffing Firm to Work for in the U.S.! Roth Staffing Companies, one of the largest privately held staffing firms in the U.S. focuses on placing administrative and office support, finance and accounting, legal, and technology talent across a variety of industries. Working for our corporate headq
Job Source: Roth StaffingRenaudExec & Associates Inc.
, CA, United States
Our client, a Canadian pharmaceutical company with fully integrated infrastructures for R&D, manufacturing, distribution, and marketing, is looking for a Quality control analyst for their laboratory. Their vast product line includes innovative and generic products as well as over-the -counter products. Their products are also exported to several co
Job Source: RenaudExec & Associates Inc.Dice
, DE, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Software Guidance & Assistance, is seeking the following. Apply via Dice today! Software Guidance & Assistance, Inc., (SGA), is searching for a Data Quality Analyst for a contract assignment with one of our premier financial services clients in New
Job Source: DiceTriller Platform Co
Los Angeles, CA, United States
ABOUT TRILLER: Triller is leading a revolution to connect brands, creators, and audiences with cultural experiences, music, sports, fashion, and entertainment. Triller’s Creator Marketing and Social Engagement solutions allow brands and creators to build direct relationships with fans and audiences on a global scale via proprietary generative AI s
Job Source: Triller Platform Co, CA, United States
**Customer Care Quality Analyst**
at FN Logistics, LLC Santa Fe Springs, CA Fashion Nova is a leading, digital and social commerce platform, and is one of the most visible fashion brands today. Fashion Nova was founded in 2006 when our first store opened its doors. Fast forward to 2013, Fashionnova.com and @fashionnova were born -- our customers became our models and social media became our runway.
Fashion Nova was built on the backbone of individuality and inclusiveness. Today, Fashion Nova is worn and celebrated by the hottest musicians, influencers and fashionistas. Our go-to-market strategy enables style innovation at warp speed, and at an accessible price point. With no plans on slowing down, Fashion Nova is set to provide everyone equal accessibility to fashion.
**Position Summary**
Under direct supervision, the Customer Care Quality Analyst provides support, assistance, and training to advocates, agents, leadership, and other individuals. Monitor and actively influence the customer service teams quality performance, making sure that the quality requirements in place are fulfilled and goals consistently achieved. Analyze agents results and performance in order to optimize processes and support their development. Creating performance reports and action plans. Resolve cases and issues to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media.
**Essential Functions**
* Collaborate with your team and leadership to improve and develop agents and other staffs skills and performance.
* Oversee and monitor the development and implementation of training procedures and processes.
* Provide additional training and coaching when new procedures are implemented or policies are adjusted.
* Provide the same level of support, training, and feedback for staff at other locations as for staff locally employed.
* Use online communication tools to provide training for agents and staff working remote or in other locations.
* Analyze communications with ongoing and closed cases to provide additional training or update training materials.
* Prepare, present, and analyze metrics and KPIs as necessary to improve service quality and agents knowledge.
* Use different systems / software as needed to complete the tasks, such as Salesforce, Shopify, HighJump, etc.
* Respond and resolve a variety of issues using our CRM while providing a high level of service in a timely manner.
* Communicate with all teams to reach the best solution for new issues and/or problems that arise.
* Depending on the company's needs and scheduling, adapt and complete tasks outside of daily responsibilities.
* Support other customer care center locations by answering questions, resolving issues, or assisting with training.
* Collaborative with leadership to develop solutions and improve efficiency with the customer care department.
* Use available knowledge / training tools to maintain proficiency across all channels and assigned skills.
* Complete special projects as requested by the management team.
* Any other duties assigned by management.
**Education & Experience Requirements**
* Three (2) to five (5) years of previous customer service, contact center, e-commerce, or retail experience.
* At least one (1) year of prior teaching or training experience.
* High School Diploma or equivalent.
**Knowledge & Skill Requirements**
* Customer service experience is a must.
* Experience using online communication software or tools (ie. Zoom, Skype, or Cisco Webex).
* Experience using CRM software, reporting tools, and other online software applications and services.
* Proficient with analyzing data and creating reports.
* Familiarity with contact center metrics, scorecards, and KPIs.
* Ability to work autonomously to organize and prioritize workload in a dynamic environment.
* Effective communication and interpersonal skills.
* Exceptional attention to detail and quality control.
* Organize, prioritize, and reorder workload in a dynamic environment.
* Work both independently and as part of a team in a fast-paced multi-tasking environment.
* Flexible thinker, that is able to adapt and customize responses to customers.
* Ability to work with direct supervision, and work well with others at all levels in the organization.
* Typing WPM: 45 or above
**What's in it for you**
* Advancement opportunities
* Daily pay on earned wages
* Employee Discount
* Medical, Dental and Vision Coverage
* 401k Match
* Company sponsored events/lunches
**Fashion Nova, Inc. is an equal opportunity employer committed to a diverse workplace environment.**
#J-18808-Ljbffr
Email Alert for Customer Care Quality Analyst jobs in , CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.