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Motion Recruitment
San Antonio, TX, United States
Grow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week. Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial se
Job Source: Motion RecruitmentTechWerks
San Antonio, TX, United States
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. TechWerks is hiring onsite Tier I Application Support Analysts!
Job Source: TechWerksTechWerks
San Antonio, TX, United States
Founded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. The Desktop Support Tier I Analyst is responsible for providing first
Job Source: TechWerksTaco Cabana
San Antonio, TX, United States
Position Summary: The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case opened, be documented in our call tracking system, and quality service offered on every action taken within established parameters. T
Job Source: Taco CabanaASM Research
San Antonio, TX, United States
Job Description Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem, creates an incident
Job Source: ASM ResearchASM Research, An Accenture Federal Services Company
San Antonio, TX, United States
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem, creates an incident and ensures the
Job Source: ASM Research, An Accenture Federal Services CompanyProSphere Tek
San Antonio, TX, United States
Overview Planned Systems International is seeking multiple candidates for a local Help Desk Services project. This project will support an educational campus of multiple buildings with Help Desk, Desktop, and AV/VTC services, and manage/support all the automation deployment, configuration, and maintenance of the Windows Platform, PC’s, laptops, pe
Job Source: ProSphere TekPlanned Systems International
San Antonio, TX, United States
Help Desk Technician I Location US-TX-San Antonio Job ID 2024-10622 Overview Planned Systems International is seeking multiple candidates for a local Help Desk Services project. This project will support an educational campus of multiple buildings with Help Desk, Desktop, and AV/VTC services, and manage/support all the automation deployment,
Job Source: Planned Systems InternationalSan Antonio, TX, United States
Help Desk Support Lead
Company Profile
San Antonio Shoemakers (SAS), a San Antonio, Texas based company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.
Position
SAS has an opening for a Help Desk Support Lead , who will provide technical support to Retail and corporate locations through telephone and email correspondence.
Job Responsibilities
Give specific directions to the customer desk team members to enable them meet specific customer needs.
Create and manage both intra-team and inter-team work processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery in order to determine areas of lapses.
Administer effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the help desk team members.
Appropriately escalate issues to other departments for resolution as required.
Implement a central problem management route for information management users to handle queries and complaints.
Providing satisfactory explanations and solutions to customer questions and issues to gain their confidence.
Establish and follow measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation.
Organize training and/or make arrangements for team member to receive training on the latest and best practices in handling help desk related issues.
Keep adequate records of all activities in the help desk department and present them to management upon request for evaluation.
Create good working relationship amongst members of the help desk team to ensure smooth flow of work, which improves overall performance.
Develop several strategies to tackle issues to have a backup plan where a particular strategy might not be effective.
Responsible for hiring, training and supervising the POS team.
Flexible to work overtime, weekends, or flex schedule depending on business needs.
Must exercise confidentiality
Job Qualifications Problem solving: Demonstrated effective problem-solving skills.
Help Desk supervisory experience: Prior experience supervising a help desk or technical support role.
Verbal communication: Excellent verbal communication skills.
Effective listening skills: Demonstrated active listening skills
Proper phone etiquette: Maintain proper phone etiquette.
PC proficiency: Demonstrated knowledge and ability to use computers and technology.
Must be a self-starter with the ability to take initiative by being proactive, asking questions or for help as needed, offering assistance to colleagues, actively finding opportunities to improve processes.
Multi-tasking: Able to properly prioritize, delegate, and handle multiple responsibilities at the same time.
A history of working collaboratively or independently.
Must be accountable for their actions.
Be respectful at all times.
Be self-motivated, dependable, disciplined, and be focused on producing high-quality work.
Physical Requirements Must be able to lift 15 lbs.
Must be able to sit or stand for 8 – 10 hours.
Manual dexterity and coordination
Required to have close visual acuity to perform an activity such as viewing a computer, visual inspection, and prepare and analyze projects.
Comfortable using a computer.
Education & Experience Requirements Bilingual English / Spanish speaking a plus.
Expert in Microsoft Office is a must.
Experience in Microsoft D365 or equivalent ERP system.
POS experience, specifically Prism or RPRO experience is a plus.
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position’s duties and other responsibilities may be assigned as the company deems necessary.
SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.
Email Alert for Help Desk Support Lead jobs in San Antonio, TX, United States
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