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Apartment List
Boston, MA, United States
At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped over 1 million families find a home they love, and we’re just getting started. We’re p
Job Source: Apartment ListKlaviyo Inc.
Boston, MA, United States
We’re looking for ambitious, remarkable people to help us solve hard problems as we help more than 146,000+ businesses grow. We believe every great idea is worth pursuing, and every business deserves the right to scale on their own terms. You’ll do challenging work that’s impactful . We believe in work that drives impact, projects that push us to
Job Source: Klaviyo Inc.Klaviyo
Boston, MA, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the
Job Source: KlaviyoLogRocket
Boston, MA, United States
About LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - thr
Job Source: LogRocketBiofourmis
Boston, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisBiofourmis
Needham Heights, MA, United States
Customer Success Manager (CSM) Biofourmis’ Digital Health solutions are deployed in partnership with world’s leading biotech, pharma and health systems that are pushing the innovation boundaries to improve outcomes. With our rapidly growing customer base and project portfolio, we are building a group of implementation and relationship management
Job Source: BiofourmisBiofourmis
Boston, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisZappix, Inc.
Burlington, MA, United States
Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-bas
Job Source: Zappix, Inc.Lexington, MA, United States
The Manager, Customer Success will bring customer-facing experience to develop and grow a team of newer Customer Success Managers into a high performing team. This Manager has the responsibility for a portfolio of commercial grade customers, commonly several hundred up through a thousand employees in size. The Manager will manage the Customer Success lifecycle through playbooks, best practices, and industry benchmarks, covering both proactive and reactive engagement strategies. You will work collaboratively with Sales, Account Management, Technical Support, Professional Services, Implementation, Marketing, and Product Management.
What You'll Do
Hire, coach, develop, and lead a team of Commercial Customer Success Managers, commonly with 3-5 years work experience
Develop tactics, objectives and key results, activities, and milestones to deliver success, and drive that within their team’s portfolio
Be a known point of contact and serve as a sponsor and primary escalation path to mitigate and resolve customer concerns
Protect and grow ARR via customer retention and satisfaction programs, and through product adoption and customer enablement
Identify key risks and barriers to success, and own risk management and mitigation within their portfolio
Partner with Customer Success leadership locally, and globally, to build and refine processes, systems, and resources to make our teams and customers successful
Maintain individual knowledge of Customer Success Industry best practices to aid in building a best in class Customer Success Organization
Work alongside sales and/or account management to ensure upsell opportunities are identified, prioritized, supported, and won
Business and Financial Understanding in order to plan strategically in client base NPV, Cost Benefit Analysis, Cost to acquire, cost to serve
What You'll Bring
4 year degree required
2-3 years of people management experience in a SaaS company
7-8 year’s work experience in a relevant role with 3 years in a commercial account management role, IT background or a leadership role (ideally within Email / Messaging / Security / Storage)
Excellent people skills; ability to build relationships, networking, problem articulation, and situational awareness
Good administrative skills including:
Planning and time management to execute within parameters
Risk forecasting and reporting – general adherence to internal deadlines
Proficiency in MS Office and other business tools to communicate and/or present professionally to customers
Great communication skills – verbal and written, ability to communicate clearly and effectively
Business skills and financial acumen to plan strategically against business levers such as NPV, Margin, C2S etc.
What We Bring
At Mimecast, we offer more than just a job; we provide a pathway to a rewarding and fulfilling career. Joining our team means gaining access to a vibrant workplace culture that fosters innovation, collaboration, and continuous learning. With opportunities for professional growth and development, along with a supportive environment that values diversity and inclusivity, Mimecast empowers individuals to thrive and make a meaningful impact in the rapidly evolving world of cybersecurity and cloud technology.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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Email Alert for Manager, Customer Success (Mid-Market) jobs in Lexington, MA, United States
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