Customer Care Representative
Anaheim, CA, United States
Top Five Reason to work at the bugman
Positive & Fun company culture
Support from a loyal customer base
Dedicated & caring managers
Excellent training
Great pay & benefits
A Message from the President and CEO, Brian Olson
I want to personally let you know that here at the bugman we walk our talk and live out our Core Values every day. It's not unusual to be meeting team members here at the bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members and our team members take care of our customers.
If you are looking for somewhere to call home, you might have just found it - apply today!
Thank you, Brian Olson
Company Overview
the bugman, an award-winning pest and termite control company, is now seeking Customer Care Representatives to join our team. We're growing at a rapid pace and are looking for committed and hard-working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the "best of the best," apply with us!
We're different from other pest and termite companies - we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.
This is not just a "job." We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!
At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches - they provide support and encouragement to be your best. Check our Careers page and see for yourself! https://careers.thebugman.com/
Position Overview
As a Customer Care Representative you will be our customers main point of contact. Ideal applicants will be friendly, professional, engaging, and dedicated to providing our reputation-worthy customer service. This position balances customer service, administrative support, and other team-related responsibilities.
As a Customer Care Representative, you will
Operate a multi-line phone system
Answer and process inbound phone calls
Create and update client accounts
Provide administrative support such as filing, organizing paperwork, and other administrative duties as assigned by management
Requirements
Minimum 2 years' office and or call center experience
Successful completion of a drug screening
Verifiable references
Previous experience with Microsoft Visio and Microsoft Office applications
Termite and Pest Control industry experience is desired, but not required
Work Schedule
Full Time
Monday through Friday, 9:00am to 6:00pm
One Saturday a month required
Attributes Needed to be Successful
You pay attention to detail
You are customer focused
You are committed to meeting deadlines
You are reliable and trustworthy
You are a phenomenal teammate
Competitive Benefits and Compensation
$19.00 - $21.00 per hour, Depending on Experience
Team Member referral bonuses
Awards & Incentives
Kaiser Medical
UnitedHealth Dental
CoPower Vision
401K Retirement Plan
Vacation Pay
Sick Pay
Holiday Pay
Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we play a part in keeping our community happy and pest-free. We tackle challenges and solve problems with our customers in mind.
Feel free to reach out to our hiring team at (714) 294-6016 or [email protected].
the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.